Abstract
The present study addressed the contributing factors to empathy and the magnitude of influence among the selected factors. The main factors of interest were age, sex, personality, experience, and a desire to be empathic. Results showed that each factor influenced reports of empathy, and factors were ranked according to their strength of influence. A desire to be empathic was most related to reports of empathy. The present findings help extend our understanding of the key factors that predict empathic behaviors.
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Nishio, M., Maeno, T. (2016). A Questionnaire Assessment of the Contributing Factors to Empathy. In: Maeno, T., Sawatani, Y., Hara, T. (eds) Serviceology for Designing the Future. ICServ 2014. Springer, Tokyo. https://doi.org/10.1007/978-4-431-55861-3_26
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DOI: https://doi.org/10.1007/978-4-431-55861-3_26
Publisher Name: Springer, Tokyo
Print ISBN: 978-4-431-55859-0
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