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Serviceology for Smart Service System

Selected papers of the 3rd International Conference of Serviceology

  • Conference proceedings
  • © 2017

Overview

Editors:
  1. Yuriko Sawatani

    1. Graduate School of Bionics, Computer and Media Sciences, Tokyo University of Technology, Tokyo, Japan

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  2. James Spohrer

    1. IBM University Programs World-Wide, IBM Almaden Research Center, San Jose, USA

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  3. Stephen Kwan

    1. College of Business, San Jose State University, San Jose, USA

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  4. Takeshi Takenaka

    1. National Institute of Advanced Industrial Science and Technology, Tokyo, Japan

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  • Includes chapters related to diverse research fields, such as engineering, marketing, and economics
  • Presents not only academic theories but also industrial practices
  • Provides many service cases from both the manufacturing and service industries

Included in the following conference series:

Conference proceedings info: ICServ 2015.

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About this book

Services are key activities in a globalized economy and they also underlie the quality of life of local residents. The advanced work presented in this book was selected from the proceedings of the Third International Conference on Serviceology (ICServ2015), held July 7–9, 2015, in San Jose, CA, USA. The conference was supported by the Society for Serviceology. The society was established in 2012 in Japan to explore the scientific systematization of services and to promote technological developments for solutions to industrial issues.
This book provides a useful general guide to the state of the art in the theory and practice of services. It can also serve as a valuable reference book for researchers in a wide range of fields from engineering to marketing and economics.

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Keywords

Table of contents (43 papers)

  1. Front Matter

    Pages i-x
    Download chapter PDF

  2. Service Innovation & Design

    1. Front Matter

      Pages 1-1
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    2. A New Service Class Scheme for Service Innovation in Japanese Automation Industry

      • Yoshitaka Yuki, Seiichi Kawata, Hiroyuki Imanari, Takeo Suzuki, Norio Aburatani, Motomi Kohata et al.
      Pages 3-10

    3. Design of Service Ecosystem Based on Interactive Design Support in the Case of Job-Hunting Support Services

      • Yuki Wakisaka, Yuya Yamamoto, Jun Ota, Tatsunori Hara
      Pages 11-18

    4. A Method for Supporting Customer Model Construction: Using a Topic Model for Public Service Design

      • Satoshi Mizoguchi, Takatoshi Ishii, Yutaro Nemoto, Maiko Kaneda, Atsuko Bando, Toshiyuki Nakamura et al.
      Pages 19-25

    5. A Proposal of the Emotion Hierarchy Diagram for Designing the Service Processes

      • Nanami Shimazaki, Yasuharu Nishi, Michiko Tsubaki
      Pages 27-37

    6. A Creed for Service Designers

      • Stephen K. Kwan, Yutaka Yamauchi
      Pages 39-44

    7. Design Support System for Sightseeing Tours

      • Jun Hirota, Kazuya Oizumi, Toshiki Mizushima, Tatsunori Hara, Kazuhiro Aoyama
      Pages 45-54

    8. Service Data Model in Design Support System for Sightseeing Tours

      • Toshiki Mizushima, Jun Hirota, Kazuya Oizumi, Kazuhiro Aoyama
      Pages 55-64

    9. Design of a Localized Science Education Program for Cultivating an Intergenerational Community

      • Kinuko Iizawa, Koki Kusano, Eri Inoue, Naohiko Kohtake
      Pages 65-70

    10. How to Generate Sustainable Services?

      • Adi Wolfson, Dorith Tavor
      Pages 71-78

    11. Service Innovation for Reducing Food Adulteration Problem in Bangladesh

      • Iffat Tasnim Haque, Youji Kohda
      Pages 79-88

    12. Challenges to Deploy Service Design in Organizations: Analysis Through “Scaling Up” Workshops

      • Fumiya Akasaka, Takehiko Ohno, Mika Yasuoka
      Pages 89-98

    13. Generalized Service Process Expressed by Context-Free Grammar

      • Fumihiro Maruyama
      Pages 99-110

    14. Realization of Mobility as a Service in View of Ambient Intelligence

      • Hideyuki Nakashima, Keiji Hirata, Junichi Ochiai
      Pages 111-116

  3. Smart Service Systems

    1. Front Matter

      Pages 117-117
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    2. Customer Experience in Traditional and Modern Retail Formats: A Case Study of Vietnam

      • Nhung Tran Thi Tuyet, Yoshinori Hara
      Pages 119-129

    3. A Combinatorial Auction-Based Approach to Staff Shift Scheduling in Restaurant Business

      • Nobutada Fujii, Jumpei Oda, Toshiya Kaihara, Takeshi Shimmura
      Pages 131-138

    4. Enhancing Kitchen Layout and Training to Improve Management and Employee Satisfaction at a Multiproduct Japanese Cuisine Restaurant

      • Takeshi Shimmura, Toshihumi Takahashi, Syuichi Oura, Tomoyuki Asakawa, Toshiya Kaihara, Nobutada Fujii et al.
      Pages 139-145

    5. The Efficient Provision of Culture-Sensitive Services: A Modularization Approach

      • Andreas Janson, Christoph Peters, Jan Marco Leimeister
      Pages 147-157
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Other volumes

  1. Serviceology for Smart Service System

Editors and Affiliations

  • Graduate School of Bionics, Computer and Media Sciences, Tokyo University of Technology, Tokyo, Japan

    Yuriko Sawatani

  • IBM University Programs World-Wide, IBM Almaden Research Center, San Jose, USA

    James Spohrer

  • College of Business, San Jose State University, San Jose, USA

    Stephen Kwan

  • National Institute of Advanced Industrial Science and Technology, Tokyo, Japan

    Takeshi Takenaka

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