Abstract
This paper generalizes processes for various services and defines a generalized service process (GSP). The first half presents GSP in two processes: one on the customer side and the other on the provider side, expressed by context-free grammar with generic terms. The second half proposes a GSP-based system and its applications. A procedure is outlined for specializing GSP by reducing the production rules of GSP. Examples of specialization representing individual service processes are also illustrated. Finally, the effectiveness of the methodology is discussed in terms of how it helps us better understand individual services and share and reuse best practices and knowledge.
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Maruyama, F. (2017). Generalized Service Process Expressed by Context-Free Grammar. In: Sawatani, Y., Spohrer, J., Kwan, S., Takenaka, T. (eds) Serviceology for Smart Service System. ICServ 2015. Springer, Tokyo. https://doi.org/10.1007/978-4-431-56074-6_12
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DOI: https://doi.org/10.1007/978-4-431-56074-6_12
Publisher Name: Springer, Tokyo
Print ISBN: 978-4-431-56072-2
Online ISBN: 978-4-431-56074-6
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