Abstract
Evaluation of the quality of nursing care is vital, but customer or outcome evaluation is difficult. In this study, the word Kizkey, from the Japanese kizuki, is used to describe caregivers’ awareness of the condition of care recipients. The study focused on Kizkey as the key to better nursing care and used it to evaluate the quality of nursing care. Field study data showed differences in Kizkey between skilled caregivers and novices. There was an association between these and the quality of care provided. Based on these findings, it is suggested that a new method for evaluating the quality of nursing care services could be developed.
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This research was supported by RISTEX, JST.
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Fukuda, R., Shinjo, A., Kudo, M., Ono, Y., Murai, J. (2017). Kizkey Is the Key to a Better Care Service. In: Sawatani, Y., Spohrer, J., Kwan, S., Takenaka, T. (eds) Serviceology for Smart Service System. ICServ 2015. Springer, Tokyo. https://doi.org/10.1007/978-4-431-56074-6_29
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DOI: https://doi.org/10.1007/978-4-431-56074-6_29
Publisher Name: Springer, Tokyo
Print ISBN: 978-4-431-56072-2
Online ISBN: 978-4-431-56074-6
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