Abstract
Despite the number of accessibility guidelines, plugins, and tools, different websites analyses indicate that still many accessibility issues are not adequately addressed, nor the evaluation of website content and functionality has not been adequately performed with heterogeneous groups of users for whom the accessibility is a necessary and must-have option. User evaluation is a crucial step for final website accessibility achievement. The paper describes the process used for evaluation of accessible website prototype with content related to the telecom operators’ offers for youth, seniors, and persons with disabilities. The website prototype is an example of accessibility implementation in terms of universal design and is developed in the project involving regulatory agency, telecom operators, researchers from technical field, and NGOs of persons with disabilities. The evaluation process encompasses functional testing and involves all user representatives. According to the obtained results, the developed prototype is an example of good practice and applicable for web accessibility improvement of existing or new website design, and the process described in this paper is a model of how to perform user evaluation.
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Notes
- 1.
Accessible window into the world of telecom operator information, http://usluge.ict-aac.hr/pristupacni-web-2/o-projektu/.
- 2.
Web Content Accessibility Guidelines, https://www.w3.org/WAI/standards-guidelines/wcag/.
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Zilak, M., Rasan, I., Keselj, A., Car, Z. (2020). Process Model for Accessible Website User Evaluation. In: Jezic, G., Chen-Burger, J., Kusek, M., Sperka, R., Howlett, R., Jain, L. (eds) Agents and Multi-Agent Systems: Technologies and Applications 2020. Smart Innovation, Systems and Technologies, vol 186. Springer, Singapore. https://doi.org/10.1007/978-981-15-5764-4_6
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