Abstract
Improving the usability of computer systems is perhaps the most important goal of human-computer interaction research. Current approaches to usability engineering tend to focus on simply improving the interface. An alternative is to build intelligence into the system. However, in order to do this a more comprehensive analysis is required and systems must be designed so that they can be made adaptive. This paper examines the implications for systems analysis, design and usability specification if adaptive systems are to be a realistic solution to usability problems.
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Benyon, D. Adaptive systems: A solution to usability problems. User Model User-Adap Inter 3, 65–87 (1993). https://doi.org/10.1007/BF01099425
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DOI: https://doi.org/10.1007/BF01099425