Abstract
An infinite server queue is considered where customers have a choice of individual service or batch service. Transient results have been obtained for the first two moments of the system size distribution. Waiting time distribution is important in system evaluation and steady state results are obtained.
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References
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Liu, L., Kashyap, B.R.K. & Templeton, J.G.C. The service system M/MR/∞ with impatient customers. Queueing Syst 2, 363–372 (1987). https://doi.org/10.1007/BF01150047
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DOI: https://doi.org/10.1007/BF01150047