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Decision making, computer attitudes and expert systems: What is our direction?

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Abstract

Expert systems have been concerned with applications dealing with medical diagnosis, mineral exploration, and computer configuration, with some efforts relatively successful in achieving results at least as good as human experts. Today, much is being written about these systems and managerial decision-making activities in organizations and the positive impact that they can have in these situations. However, it appears that expert systems could become somewhat of a panacea for some organizational ailments as research, development, and marketing of them continues at a fast pace. What may be forgotten in this technological thrust is the individual decision maker and his/her unique style of decision making which could affect acceptance and use of these systems. Another important consideration is the attitude people have toward computers and computer systems, which along with decision-making styles could certainly affect expert system effectiveness and ultimate success in organizations. This paper provides a discussion of potential problems that could occur regarding individual decision making and attitudes and their relationships to these systems.

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Authors and Affiliations

  1. Department of Information Systems and Management Sciences, University of Texas at Arlington, 76019, Arlington, Texas, USA

    Peter P. Mykytyn Jr.

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  1. Peter P. Mykytyn Jr.
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Mykytyn, P.P. Decision making, computer attitudes and expert systems: What is our direction?. AI & Soc 3, 133–141 (1989). https://doi.org/10.1007/BF01891323

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  • DOI: https://doi.org/10.1007/BF01891323

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