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A customer-to-carrier interface for trouble administration

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Abstract

This paper describes a customer-to-carrier trouble administration service based on the Network Management Forum (NMF) service management concept. Implementing a trouble administration gateway for direct on-line submission and interaction of trouble tickets is being realized through a standard interface known in industry as “Electronic Bonding”. This interface supports connectivity between an ISO/ITU-T Common Management Information Protocol (CMIP) manager and multiple agents. A Defense Information Systems Agency (DISA) project, described herein, enables a customer, acting in a manager role, to track trouble reports across public carrier networks.

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References

  1. OMNIpoint Forum Strategic Framework, A service-based approach to management of networks and systems, March 1993.

  2. ITU Information Technology—Trouble management function, Draft Recommendation X.790, 1995.

  3. OMNIPoint Forum 017, Reconfigurable circuit service (draft), Issue 1.0, August 1992.

  4. T1M1 Technical Committee, T1.227—1994, Extension to generic network model for interfaces between operational systems across jurisdictional boundaries to support fault management. (American National Standards are also being adopted by the ITU-T as Recommendation X.790, Trouble Management Function.)

  5. T1M1 Technical Committee, T1.228—1994, Services for interfaces between operational systems across jurisdictional boundaries to support fault management. (American National Standards are also being adopted by the ITU-T as Recommendation X.790, Trouble Management Function.)

  6. ISO/IEC Information Technology—Object management function, 10164-1.

  7. ISO/IEC Information Technology—Event-reporting-management function, 10164-6.

  8. ISO/IEC Information Technology—Log-control management function, 10164-6.

  9. TINA-ODL TINA-C,TINA Object Definition Language (TINA-ODL) Manual, version 1.3, 1995.

  10. Dr. Adrian Tang, Deokjai Choi, and Taesang Choi, In E. D. Zeisler,P Specification for Customer-to-SP Trouble Management, University of Missouri Kansas City, MITRE Corp., August 1995.

  11. SNMP protocol interface specification for trouble report exchange between customers and service providers, Version 1.2, draft, May 1996.

  12. Remedy Corp.,Action Request System 2.0 Programmers Guide, January 1995.

  13. Electronic Communications Implementation Committee ECIC outputs for Electronic Bonding, Trouble Administration Sub-committee documentation on service provider agreements, Appendix A, listing of attributes to be implemented by supplier gateways (agent) and Appendix C, trouble report format definitions, December 8, 1994.

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Zeisler, E.D., Bolton, D., Tang, A. et al. A customer-to-carrier interface for trouble administration. J Netw Syst Manage 4, 457–475 (1996). https://doi.org/10.1007/BF02283164

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