Abstract
The satisfaction the students receive from their studies is of great importance. This paper considers ways through which the measurement of service quality could determine the status of a University department in International and European Studies (IES). Student satisfaction is reliant on factors such as the curriculum, the range of the academic subjects taught, the academic staff training, the teaching materials, the social and intellectual experiences furnished by the institution. This research shows that the IES department enjoys a high rate of student satisfaction in comparison to the rest of the academic departments in the University and suggests some improvements and adjustments especially regarding the total number of contact hours per semester as well as the teaching methods used.
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Diamantis, G.V., Benos, V.K. Measuring student satisfaction with their studies in an International and European Studies department. Oper Res Int J 7, 47–59 (2007). https://doi.org/10.1007/BF02941185
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DOI: https://doi.org/10.1007/BF02941185