Skip to main content
Log in

Modell für die Er folgsmessung von Wissensmanagementsystemen

  • WI — Aufsatz
  • Published:
Wirtschaftsinformatik

This is a preview of subscription content, log in via an institution to check access.

Access this article

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Institutional subscriptions

Literatur

  1. Alavi, M.; Leidner, D. E.: Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues. In: MIS Quarterly 25 (2001) 1, S. 107–136.

    Google Scholar 

  2. Arnold, R.; Weber, H. (Hrsg.): Weiterbildung und Organisation. Zwischen Organisationslernen und lernenden Organisationen. Berlin 1995.

    Google Scholar 

  3. Barki, H.; Huff, S.: Change, Attitude to Change, and Decision Support System Success. In: Information & Management 9 (1985), S. 261–268.

    Google Scholar 

  4. Ballantine, J.; Bonner, M.; Levy, M.; Martin, A.; Munro, I.; Powell, P. L.: Developing a 3-D Model of Information Systems Success. In: Garrity, E. J.; Sanders, G. L. (Hrsg.): Information Systems Success Measurement. London 1998, S. 46–59.

    Google Scholar 

  5. Baroudi, J. J.; Olson, M. H.; Ives, B.: An Empirical Study of the Impact of User Involvement on System Usage and Information Satisfaction. In: Communications of the ACM 29 (1986) 3, S. 232–238.

    Google Scholar 

  6. Bach, V.; Osterle, H.: Customer Relationship Management in der Praxis. Erfolgreiche Wege zu kundenzentrierten Lösungen. Berlin et al. 2000.

    Google Scholar 

  7. Bailey, J. E.; Pearson, S. W.: Development of a Tool for Measuring and Analyzing Computer User Satisfaction. In: Management Science 29 (1983) 5, S. 530–545.

    Google Scholar 

  8. Bach, V.; Vogler, P.; Osterle, H. (Hrsg.): Business Knowledge Management -Praxiserfahrungen mit Intranet-basierten Lösungen. Berlin et al. 1999.

    Google Scholar 

  9. Blili, S.; Raymond; L., Rivard, S.: Impact of Task Uncertainty, End-User Involvement, and Competence on the Success of End-User Computing. In: Information & Management 33 (1998), S. 137–153.

    Google Scholar 

  10. Brown, J. S.; Duguid, P.: Organizational Learning and Communities-of-Practice: Toward a Unified View of Working, Learning, and Innovation. In: Organization Science 2 (1991) 1, S. 40–57.

    Google Scholar 

  11. Chun, K. J.; Park, H. K.: Examining the Conflicting Results of GDSS Research. In: Information & Management 33 (1998), S. 313–325.

    Google Scholar 

  12. Davenport, T. H.; De Long, D. W.; Beers, M. C.: Successful Knowledge Management Projects. In: Sloan Management Review 39 (1998) 2, S. 43–57.

    Google Scholar 

  13. DeSanctis, G.; Gallupe, R. B.: A Foundation for the Study of Group Decision Support Systems. In: Management Science 33 (1987) 5, S. 589–609.

    Google Scholar 

  14. DeLone, W. H.; McLean, E. R.: Information Systems Success: The Quest for the Dependent Variable. In: Information Systems Research 3 (1992) 1, S. 60–95.

    Google Scholar 

  15. Doll, W. J.; Torkzadeh, G.: The Measurement of End-User Computing Satisfaction. In: MIS Quarterly 12 (1988), S. 259–274.

    Google Scholar 

  16. Doll, W. J.; Torkzadeh, G.: Developing a Multidimensional Measure of System Use in an Organizational Context. In: Information & Management 33 (1998), S. 171–185.

    Google Scholar 

  17. Downing, C. E.: System Usage Behavior as a Proxy for User Satisfaction: An Empirical Investigation. In: Information & Management 35 (1999), S. 203–216.

    Google Scholar 

  18. Drumm, H. J.: De Probleme der Erfassung und Messung von Unternehmenskultur. In: Dülfer, E. (Hrsg.): Organisationskultur. 2. Aufl., Stuttgart 1991, S. 163–171.

    Google Scholar 

  19. Ferrán-Urdaneta, C.: Teams or Communities? Organisational Structures for Knowledge Management. In: Prasad, J. (Hrsg.): Proceedings of the 1999 ACM SIGCPR Special Interest Group on Computer Personnel Research Conference on Managing Organizational Knowledge for Strategic Advantage: The Key Role of Information Technology and Personnel, New Orleans (USA), April 8th -10th,1999, S. 128–134.

    Google Scholar 

  20. Ferguson, J. M.; Zawacki, R. A.: Service Quality: A Critical Success Factor for IS Organizations. In: Information Strategy: The Executives Journal 9 (1993) 2, S. 24–30.

    Google Scholar 

  21. Finholt, T.; Sproull, L.; Kiesler, S.: Communication and Performance in Ad Hoc Task Groups. In: Galegher, J. (Hrsg.); Kraut, R. E. (Hrsg.); Egido, C. (Hrsg.): Intellectual Teamwork — Social and Technological Foundations of Cooperative Work. Hillsdale 1990, S. 291–325.

    Google Scholar 

  22. Franz, C. R.; Robey, D.: Organizational Context, User Involvement, and the Usefulness of Information Systems. In: Decision Sciences, 17 (1986) 3, S. 329–356.

    Google Scholar 

  23. Garrity, E. J.; Sanders, G. L.: Dimensions of Information Systems Success. In: Garrity, E. J.; Sanders, G. L. (Hrsg.): Information Systems Success Measurement. London 1998, S. 12–45.

    Google Scholar 

  24. Geißler, H.: Grundlagen des Organisationslernens. 2. Aufl., Weinheim 1995.

    Google Scholar 

  25. Gelderman, M.: The Relation between User Satisfaction, Usage of Information Systems and Performance. In: Information & Management 34 (1998), S. 11–18.

    Google Scholar 

  26. Gora, W.; Bauer, H. (Hrsg.): Virtuelle Organisationen im Zeitalter von E-Business und E-Government: Einblicke und Ausblicke, Berlin et al. 2001.

    Google Scholar 

  27. Goodman, P. S.; Darr E. D.: Computer-Aided Systems and Communities: Mechanisms for Organizational Learning in Distributed Environments. In: MIS Quarterly 22 (1998), S. 417–440.

    Google Scholar 

  28. Grant, R. M.: Toward a Knowledge-Based Theory of the Firm. In: Strategic Management Journal 17 (1996), Winter Special Issue, S. 109–122.

    Google Scholar 

  29. Grothe, M.; Gentsch, P.: Business Intelligence. Aus Informationen Wettbewerbsvorteile gewinnen. München 2000.

    Google Scholar 

  30. Guimaraes, T.; Gupta, Y. P.; Rainer, R. K. Jr.: Empirically Testing the Relationship Between End-User Computing Problems and Information Center Success Factors. In: Decision Sciences 30 (1999), S. 393–413.

    Google Scholar 

  31. Hädrich, T.: Erfolgsmessung von Wissensmanagement-Systemen. Diplomarbeit, Universität Regensburg, Lehrstuhl für Wirtschaftsinformatik III, Regensburg 2000.

    Google Scholar 

  32. Harter, S. P.; Hert, C. A.: Evaluation of Information Retrieval Systems. Approaches, Issues and Methods. In: Annual Review of Information Science and Technology, 32 (1997), S. 3–94.

    Google Scholar 

  33. Hansen, M. T.; Nohria, N.; Tierney, T.: What’s Your Strategy for Managing Knowledge? In: Harvard Business Review 77 (1999) 2, S. 106–116.

    Google Scholar 

  34. Hildebrand, K. (Hrsg.): Electronic Business. Themenschwerpunkt der Fachzeitschrift HMD — Praxis der Wirtschaftsinformatik, (2000) 215.

    Google Scholar 

  35. Hiltz, S. R.; Turoff, M.: The Evolution of User Behavior in a Computerized Conferencing System. In: Communications of the ACM 24 (1981) 11, S. 739–751.

    Google Scholar 

  36. Hofstede, G.; Neuijen, B.; Daval Ohayv, D.; Sanders, G.: Measuring Organizational Cultures: A Qualitative and Quantitative Study across Twenty Cases. In: Administrative Science Quarterly 35 (1990), S. 286–316.

    Google Scholar 

  37. Huber, G. P.: Organizational Learning: The Contributing Processes and the Literatures. In: Organization Science 2 (1991) 1, S. 88–115.

    Google Scholar 

  38. Huang, W.; Kwok-Kee, W.; Tan, B. C. Y.: Compensating Effects of GSS on Group Performance. In: Information & Management 35 (1999), S. 195–202.

    Google Scholar 

  39. Igbaria, M.; Tan, M.: The Consequences of Information Technology Acceptance on Subsequent Individual Performance. In: Information & Management 32 (1997), S. 113–121.

    Google Scholar 

  40. Ives, B.; Baroudi, J. J.; Olson, M. H.: The Measurement of User Information Satisfaction. In: Communications of the ACM 26 (1983) 10, S. 785–793.

    Google Scholar 

  41. Kaplan, R. S.; Norton D. P.: The Balanced Scorecard. Boston [MA] 1996.

    Google Scholar 

  42. Kaplan, R. S.; Norton D. P.: Using the Balanced Scorecard as a Strategic Management System. In: Harvard Business Review 75 (1996), S. 75–87.

    Google Scholar 

  43. Karahanna, E.; Straub, D. W.: The Psychological Origins of Perceived Usefulness and Ease-of-Use. In: Information & Management 35 (1999), S. 237–250.

    Google Scholar 

  44. Kettinger, W.J.; Grover, V.: The Use of Computer-Mediated Communication in an In-terorganizational Context. In: Decision Sciences 28 (1997), S. 513–555.

    Google Scholar 

  45. Kettinger, W. J.; Lee, C. C.: Perceived Service Quality and User Satisfaction with the Information Services Function. In: Decision Sciences 25 (1994), S. 737–766.

    Google Scholar 

  46. King, W. R.; Epstein, B. J.: Assessing Information System Value. In: Decision Sciences 14 (1983), S. 34–45.

    Google Scholar 

  47. Kock, N. F.: Can Communication Medium Limitations Foster Better Group Outcomes? An Action Research Study. In: Information & Management 34 (1998), S. 295–305.

    Google Scholar 

  48. Kraemer, K. L.; Pinsonneault, A.: Technology and Groups: Assessment of the Empirical Research. In: Galegher, J.; Kraut, R. E.; Egido, C. (Hrsg.): Intellectual Teamwork — Social and Technological Foundations of Cooperative Work. Hillsdale 1990, S. 79–109.

    Google Scholar 

  49. Larcker, D. F.; Lessig, V. P.: Perceived Usefulness of Information: A Psychometric Examination. In: Decision Sciences 11 (1980), S. 121–134.

    Google Scholar 

  50. Lehner, F.: Organisational Memory. Konzepte und Systeme für das organisatorische Lernen und das Wissensmanagement. München 2000.

    Google Scholar 

  51. Li, Eldon Y: Perceived Importance of Information Systems Success Factors: A Meta Analysis of Group Differences. In: Information & Management 32 (1997), S. 15–28.

    Google Scholar 

  52. Lucas, H. C. Jr.; Spitler, V. K.: Technology Use and Performance: A Field Study of Broker Workstations. In: Decision Sciences 30 (1999), S. 291–311.

    Google Scholar 

  53. Maier, R.; Klosa, O.: Knowledge Management Systems ’99: State-of-the-Art of the Use of Knowledge Management Systems, Vol. 1 — Design of an Empirical Study. Forschungsbericht Nr. 35, Schriftenreihe des Lehrstuhls für Wirtschaftsinformatik III, Universität Regensburg 1999.

    Google Scholar 

  54. Maier, R.; Klosa, O.: Wissensmanagementsysteme — Begriffsbestimmung, Funktionen, Klassifikation und Online-Marktüberblick, Forschungsbericht Nr. 36, Schriftenreihe des Lehrstuhls für Wirtschaftsinformatik III, Universität Regensburg 2000.

    Google Scholar 

  55. Maier, R.; Lehner, F.: Perspectives on Knowledge Management Systems — Theoretical Framework and Design of an Empirical Study. In: Hansen, H. R.; Bichler, M.; Mahrer, H. (Hrsg.): ECIS 2000 — A Cyberspace Odyssey, Proceedings of the 8th European Conference on Information Systems, Wien 2000, S. 685–693.

    Google Scholar 

  56. Maier, R.; Remus, U.: Towards a Framework for Knowledge Management Strategies: Process-Orientation as Strategic Starting Point. In: Sprague, R. (Hrsg.): Proceedings of the 34th Annual Hawaii International Conference on System Sciences — HICSS 2001, S. 103.

    Google Scholar 

  57. Massetti, B.: An Empirical Examination of the Value of Creativity Support Systems on Idea Generation. In: MIS Quarterly 20 (1996), S. 83–97.

    Google Scholar 

  58. McHaney, R.; Cronan, T. P.: Computer Simulation Success: On the Use of End-User Computing Satisfaction Instrument: A Comment. In: Decision Sciences 29 (1998), S. 525–536.

    Google Scholar 

  59. Morrison, J.: Team Memory: Information management for business teams. In: Nuna-maker, H., Sprague, R. (Hrsg.): Proceedings of the 26th Hawaii International Conference on System Sciences — HICSS 1993. Los Alamitos 1993, S. 122–131.

    Google Scholar 

  60. Myers, B. L.; Kappelman, L. A.; Pry-butok, V. R.: A Comprehensive Model for Assessing the Quality and Productivity of the Information Systems Function: Toward a Theory for Information Systems Assessment. In: Garrity, E. J.; Sanders, G. L. (Hrsg.): Information Systems Success Measurement. London 1998, S. 94–121.

    Google Scholar 

  61. Nelson, K. M.; Cooprider, J. G.: The Contribution of Shared Knowledge to IS Group Performance. In: MIS Quarterly 20 (1996), S. 409–432.

    Google Scholar 

  62. Neilson, R.: Collaborative Technologies & Organizational Learning. Hershey [PA] 1997.

    Google Scholar 

  63. Nonaka, I.: The Knowledge-Creating Company. In: Harvard Business Review, 69 (1991) 11-12, S. 96–104.

    Google Scholar 

  64. North, K.; Probst, G.; Romhardt, K.: Wissen messen — Ansätze, Erfahrungen und kritische Fragen. In: zfo — Zeitschrift für Führung und Organisation 67 (1998)3, S. 158–166.

    Google Scholar 

  65. Nonaka, I.; Takeuchi, H.: Die Organisation des Wissens. Wie japanische Unternehmen eine brachliegende Ressource nutzbar machen. Frankfurt/New York 1997.

    Google Scholar 

  66. Palvia, P. C.; Palvia, S. C.: An Examination of the IT Satisfaction of Small Business Users. In: Information & Management 35 (1999), S. 127–137.

    Google Scholar 

  67. Pautzke, G.: Die Evolution der organisatorischen Wissensbasis. München 1989.

    Google Scholar 

  68. Pawlowsky, P. (Hrsg.): Wissensmanagement. Erfahrungen und Perspektiven, Wiesbaden 1998.

    Google Scholar 

  69. Parasuraman, A.; Zeithaml, V. A.; Berry L. L.: SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality. In: Journal of Retailing 64 (1988) 1, S. 12–40.

    Google Scholar 

  70. Pitt, L. F.; Watson, R. T., Kavan, C. B.: Service Quality: A Measure of Information Systems Effectiveness. In: MIS Quarterly 19 (1995), S. 173–187.

    Google Scholar 

  71. Polanyi, M.: The Tacit Dimension. London 1966.

    Google Scholar 

  72. Probst, G., Büchel, B.: Organisationales Lernen — Wettbewerbsvorteil der Zukunft. Wiesbaden 1994.

    Google Scholar 

  73. Probst, G. J.; Raub, S.; Romhardt, K.: Wissen managen - wie Unternehmen ihre wertvollste Ressource optimal nutzen. Frankfurt/Main et al. 1997.

    Google Scholar 

  74. Quinn, J. B.: Intelligent Enterprise. A Knowledge and Service Based Paradigm for Industry. New York 1992.

    Google Scholar 

  75. Rao, V. S.; Goldmann-Segall, R.: Capturing Stories in Organizational Memory. In: Proceedings of the 28t Hawaii International Conference on System Sciences — HICSS 1995. Los Alamitos 1995, S. 333–341.

    Chapter  Google Scholar 

  76. Rai, A.; Patnayakuni, R.; Patnayakuni, N.: Refocusing Where and How IT Value is Realized: An Empirical Investigation. In: Omega 24 (1996), S. 399–413.

    Google Scholar 

  77. Raymond, L.: Organisational Characteristics and MIS Success in the Context of Small Business. In: MIS Quarterly 9 (1985), S. 37–52.

    Google Scholar 

  78. Remus, U.; Lehner, F.: The Role of Process-oriented Enterprise Modeling in Designing Process-oriented Knowledge Management Systems. In: Proceedings of the AAAI Symposium on Bringing Knowledge to Business Processes. Stanford (CA), USA, 20.-22. März, 2000. AAAI Technical Report, Menlo Park, 2000, S. 30–36.

    Google Scholar 

  79. Rice, R. E.; Shook, D. E.: Voice Messaging, Coordination and Communication. In: Galegher, J.; Kraut, R. E.; Egido, C. (Hrsg.): Intellectual Teamwork — Social and Technological Foundations of Cooperative Work. Hillsdale 1990, S. 327–349.

    Google Scholar 

  80. Rubin, R. B. (Hrsg.): Communication Research Measures. New York et al. 1994.

    Google Scholar 

  81. Ruggles, R. L. (Hrsg.): Knowledge Management Tools, Boston [MA] 1997.

    Google Scholar 

  82. Sattelberger, T. (Hrsg.): Die lernende Organisation. Konzepte für eine neue Qualität der Unternehmensführung. Wiesbaden 1991.

    Google Scholar 

  83. Scheer, A.-W.: ARIS — Vom Geschäfts-prozeß zum Anwendungssystem. 3. Aufl., Berlin et al. 1998.

    Book  Google Scholar 

  84. Schneider, U. (Hrsg.): Wissensmanagement. Die Aktivierung des intellektuellen Kapitals. Frankfurt/Main 1996.

    Google Scholar 

  85. Schreyögg, G. (Hrsg.): Wissen in Unternehmen. Konzepte, Maßnahmen, Methoden. Berlin 2001.

    Google Scholar 

  86. Schüppel, J.: Wissensmanagement: organisatorisches Lernen im Spannungsfeld von Wissens- und Lernbarrieren. Wiesbaden 1996.

    Google Scholar 

  87. Seddon, P. B.: A Respecification and Extension of the DeLone and McLean Model of IS Success. In: Information Systems Research 8 (1997) 9, S. 240–253.

    Google Scholar 

  88. Seifried, P.; Eppler, M. J.: Evaluation führender Knowledge Management Suites. Wissensplattformen im Vergleich, St. Gallen 2000.

    Google Scholar 

  89. Shirani, A.; Aiken, M.; Paolillo, J. G. P.: Group Decision Support Systems and Incentive Structures. In: Information & Management 33 (1998), S. 231–240.

    Google Scholar 

  90. Skyrme, D. J.; Amidon, D. M.: New Measures of Success. In: Journal of Business Strategy 40 (1998), S. 20–24.

    Google Scholar 

  91. Spender, J.-C.: Making Knowledge the Basis of a Dynamic Theory of the Firm. In: Strategic Management Journal 17 (1996), Winter Special Issue, S. 45–62.

    Google Scholar 

  92. Srinivasan, A.: Alternative Measures of System Effectiveness: Associations and Implications. In: MIS Quarterly 9 (1985) 9, S. 243–253.

    Google Scholar 

  93. Stewart, T.: Intellectual Capital. London 1997.

    Google Scholar 

  94. Storck, J.; Hill, P. A.: Knowledge Diffusion through “Strategic Communities”. In: Sloan Management Review 41 (2000) 2, S. 63–74.

    Google Scholar 

  95. Straub, D.; Limayem, M.; Karahanna-Evaristo, E.: Measuring System Usage — Implications for IS Theory Testing. In: Management Science 41 (1995), S. 1328–1342.

    Google Scholar 

  96. Stein, E. W.; Zwass, V.: Actualizing Organizational Memory with Information Systems. In: Information Systems Research 6 (1995) 2, S. 85–117.

    Google Scholar 

  97. Sveiby, K.: The New Organizational Wealth. San Francisco 1997.

    Google Scholar 

  98. Trittmann, R.; Brössler, P.: Effizienter Wissenstransfer in der Softwareentwicklung: Der sd&m-Ansatz. In: Eppler, M.; Sukowski, O. (Hrsg.): Fallstudien zum Wissensmanagement. Lösungen aus der Praxis. St. Gallen 2000.

    Google Scholar 

  99. Wäschle, D.: Erfolgsfaktoren innovativer Wissensmanagementsystem-Implementie-rungen, Diplomarbeit, Universität Regensburg, Lehrstuhl für Wirtschaftsinformatik III, Regensburg 2001.

    Google Scholar 

  100. Watson, R. T.: U-Commerce: The Ultimate. In: Ubiquity — An ACM IT Magazine and Forum 33 (2000), URL: http://www.acm.org/ubiquity/views.html, zuletzt geprüft am: 18.04. 2001.

    Google Scholar 

  101. Walsh, J. P.: Ungson, G. R.: Organisational Memory. In: Academy of Management Review 16 (1991) 1, S. 57–91.

    Google Scholar 

  102. Wegner, D. M.: Transactive Memory: A Contemporary Analysis of the Group Mind. In: Mullen, B.; Goethals, G. R. (Hrsg.): Theories of Group Behaviour. New York et al. 1986, S. 185–208.

    Google Scholar 

  103. Wenger, E. C.; Snyder, W. M.: Communities of Practice: The Organizational Frontier. In: Harvard Business Review 78 (2000) 1-2, S. 139–145.

    Google Scholar 

  104. Winter, S. J.; Chudoba, K. M.; Gutek, B. A.: Attitudes towards Computers: When Do They Predict Computer Use? In: Information & Management 34 (1998), S. 275–284.

    Google Scholar 

  105. Willke, H.: Systemisches Wissensmanagement. Stuttgart 1998.

    Google Scholar 

  106. Zack, M. H.: Managing Codified Knowledge. In: Sloan Management Review 40 (1999) 4, S. 45–58.

    Google Scholar 

  107. Zack, M. H. (Hrsg.): Knowledge and Strategy, Boston [MA] 1999.

    Google Scholar 

  108. Zerdick, A.; Picot, A.; Schrape, K.; Arto-pé, A.; Goldhammer, K.; Lange, U.; Vierkant, E.; Lopez-Escobar, E.; Silverstone, R.: E-cono-mics. Strategies for the Digital Marketplace (European Communication Council Report). Berlin et al. 2000.

    Google Scholar 

  109. Zigurs, I.; Buckland, B. K.: A Theory of Task/Technology Fit in Group Support Systems Effectiveness. In: MIS Quarterly 22 (1998), S. 313–334.

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Ronald Maier.

Rights and permissions

Reprints and permissions

About this article

Cite this article

Maier, R., Hädrich, T. Modell für die Er folgsmessung von Wissensmanagementsystemen. Wirtschaftsinf 43, 497–509 (2001). https://doi.org/10.1007/BF03250814

Download citation

  • Issue Date:

  • DOI: https://doi.org/10.1007/BF03250814

Navigation