Skip to main content
Log in

Electronic Meeting Systems Paradox

Hindernisse für den Einsatz funktionierender Technik und Ansätze zu ihrer Überwindung

Electronic meeting systems paradox — Obstacles to deploy efficient techniques and how to overcome these

  • WI — State-of-the-Art
  • Published:
Wirtschaftsinformatik

Abstract

Although research has shown that electronic meeting systems (EMS) can improve meetings substantially, EMS are less prominent in organizations than the scientific community originally envisioned. The authors discuss this paradox on the basis of an extensive literature review. They derive success factors for EMS implementation from IS research and develop an implementation model for EMS on the basis of diffusion theory.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Similar content being viewed by others

Literatur

  1. Bandura, A.: Social Learning Theory. Prentice Hall, Englewood-Cliffs 1977.

    Google Scholar 

  2. Barent, V.: Werkzeuge für die moderatorlose Gruppenarbeit: Konzeption, Realisierung, Einsatzpotentiale. Wiesbaden 1997.

    Google Scholar 

  3. Baskerville, R.: Investigating Information Systems with Action Research. In: Communications of the Association of Information Systems 2 (1999) Article 19, S. 1–32.

    Google Scholar 

  4. Benbasat, I.; Lim, L.-H.: The Effects of Group, Task, Context and Technology Variables on the Usefulness of Group Support Systems. In: Small Group Research 24 (1993) 4, S. 430–462.

    Google Scholar 

  5. Breiner, S.: Die Sitzung der Zukunft. Heidelberg 1997.

    Google Scholar 

  6. Briggs, R.; Nunamaker, J. F.; Reinig, B.; Romano, N. C.; Sprague, R.: Group Support Systems: A Cornucopia of Research Questions. In: Proceedings of the 30th Hawaiian International Conference on Systems Sciences (HICSS 1998), S. 495–504.

    Google Scholar 

  7. Chidambaram, L.; Jones, B.: Impact of Communication Medium and Computer Support on Group Perceptions and Performance. In: MIS Quarterly 17 (1993) 4, S. 465–491.

    Google Scholar 

  8. Davison, R.; Jordan, E.: Cultural Factors in the Adoption and Use of GSS. Kowloon, City University of Hong Kong, Department of Information Systems, Hong Kong 2001.

    Google Scholar 

  9. Davison, R. M.: GSS and Action Research in the Hong Kong Police. In: Information Technology & People 14 (2001) 1, S. 60–77.

    Google Scholar 

  10. Dennis, A. R.; Gallupe, R. B.: A History of Group Support Systems Empirical Research: Lessons Learned and Future Directions. In: Valacich, L. M.; Jessup, J. S. (Eds): Group Support Systems: New Perspectives. New York 1993, S. 59–77.

    Google Scholar 

  11. Dennis, A. R.; George, J. F.; Jessup L. M.; Nunamaker, J. F.; Vogel, D. R.: Information Technology to Support Electronic Meetings. In: MIS Quarterly 12 (1988) 4, S. 591–624.

    Google Scholar 

  12. Dennis, A. R.; Haley, B.; Vandenberg, R.: A Meta-Analysis of Effectiveness, Efficiency, and Participant Satisfaction in Group Support System Research. In: Proceedings of the International Conference on Information Systems, Cleveland, Ohio 1996, S. 851–853.

    Google Scholar 

  13. Dennis, A. R.; Wixom, B. H.; Vandenberg, R. J.: Understanding Fit and Appropriation Effects in Group Support Systems via Meta-Analysis. In: MIS Quarterly 25 (2001) 2, S. 167–193.

    Google Scholar 

  14. DeSanctis, G.; Poole, M. S.: Capturing the Complexity in Advanced Technology Use: Adaptive Structuration Theory. In: Organization Science 5 (1994) 2, S. 121–147.

    Google Scholar 

  15. Drucker, P.]: Managing Oneself. In: Harvard Business Review 77 (1999) March-April, S. 65–74

    Google Scholar 

  16. Engel, A.; Kaiser, S.; Mayer, A.; Kern, A.: Einführung und Betrieb. In: Schwabe, G.; Streitz, N.; Unland, R. (Hrsg.): CSCW Kompendium — Lehr- und Handbuch für das compu-terunterstü tzte kooperative Arbeiten. Berlin, Heidelberg 2001, S. 374–

    Google Scholar 

  17. Fjermestad, J.; Hiltz, S. R.: An Assessment of Group Support Systems Experimental Research: Methodology and Results. In: Journal of Management Information Systems 15 (1999) 3, S. 7–149.

    Google Scholar 

  18. Fjermestad, J.; Hiltz, S. R.: An Assessment of Group Support Systems Research: Results. Proceedings of the 32nd Hawaii International Conference on System Sciences.

  19. Frey, L. R.: Applied Communication Research on Group Facilitation in Natural Settings. In: Frey, L. R (Ed.): Innovations in Group Facilitations. Cresskill NJ 1995. S. 1–26.

    Google Scholar 

  20. Gallupe, B.; Dennis, A. R.; Cooper, W. H.; Valacich, J. S.; Bastianutti, L. M.; Nuna-maker, J. F.: Electronic Brainstorming and Group Size. In: Academy of Management Journal 35 (1992) 2, S. 350–369.

    Google Scholar 

  21. Gallupe, B.; DeSanctis, G.: Computer-Based Support for Group Problem-Finding: An Experimental Investigation. In: MIS Quarterly 12 (1988) 2, S. 277–296.

    Google Scholar 

  22. Gräslund, K.; Krcmar, H.: Anonymität. In: Schwabe, G.; Streitz, N.; Unland, R. (Hrsg.): CSCW Kompendium — Lehr- und Handbuch für das computerunterstü tzte kooperative Arbeiten. Berlin, Heidelberg 2001, S. 429–437.

    Google Scholar 

  23. Hall, J.: Decisions. In: Psychology Today, (1971) November, S. 51.

    Google Scholar 

  24. Hertweck, D.: Escalating Commitment als Ursache gescheiterter DV-Projekte. Methoden und Werkzeuge zur Deeskalation. Diss., Deutscher Universitätsverlag, Wiesbaden 2003.

    Google Scholar 

  25. Hofstede, G.: Cultures and Organizations: Software of the Mind. McGraw-Hill Publishing, New York 1997.

    Google Scholar 

  26. Hunter, J. E.; Schmidt, F. L.: Methods of Meta-Analysis. Sage, Newbury Park 1990.

    Google Scholar 

  27. Introna, L. D.; Whitley, E. A.: About experiments and style — A critique of laboratory research in information systems. In: Information Technology & People 13 (2000) 3, S. 161–173.

    Google Scholar 

  28. Johannsen, A.: Telepräsenz und eLearn-ing. Ein Konzept für das virtualisierte Seminar. Wiesbaden 2002.

    Google Scholar 

  29. Johannsen, A.; Krcmar, H.: Parallelität. In: Schwabe, G.; Streitz, N.; Unland, R. (Hrsg.): CSCW Kompendium. Lehr- und Handbuch zum computerunterstützten Arbeiten. Hrsg.: Schwabe, G.; Streitz, N.; Unland, R., Springer, Berlin, Heidelberg 2001, S. 411–418.

    Google Scholar 

  30. Klein, A.: Adoption von Electronic Meeting Systems. Dissertation am Lehrstuhl fü r Wirtschaftsinformatik, Universität Hohenheim, Stuttgart 2003.

    Google Scholar 

  31. Klein, A.; Krcmar, H.; Schenk, B.: Totgesagte leben länger — die Integration von EMS in Arbeitsprozesse. In: Reichwald, R.; Schlichter, J. (Hrsg.): Verteiltes Arbeiten — Arbeit der Zukunft. Tagungsband der D-CSCW 2000. Stuttgart 2000, S. 217–230.

    Google Scholar 

  32. Krcmar, H.; Böhmann, T.; Klein, A.: Sitzungsunterstü tzungssysteme. In: Schwabe, G.; Streitz, N.; Unland, R.(Hrsg.): CSCW Kompendium — Lehr- und Handbuch für das computer-unterstützte kooperative Arbeiten. Berlin, Heidelberg 2001, S. 226–238.

    Google Scholar 

  33. Leonard-Barton, D.: Implementation Characteristics of Organizational Innovations: Limits and Opportunities for Management Strategies. In: Communication Research 15 (1988) 5, S. 603–631.

    Google Scholar 

  34. Lewe, H.: Computer Aided Team und Produktivität — Einsatzmöglichkeiten und Erfolgspotentiale. Wiesbaden 1994.

    Google Scholar 

  35. McGrath, J. E.: Time, Interaction, and Performance (TIP) — A Theory of Groups. In: Small Group Research 22 (1991) 2, S. 147–174.

    Google Scholar 

  36. McGrath, J. E.; Arrow, H.; Gruenfeld, D. H.; Hollingshead, A. B.; O’Connor, K. M.: Groups, Tasks, and Technology: The Effects of Experience and Change. In: Small Group Research 24 (1993) 3, S. 406–420.

    Google Scholar 

  37. McKenna, J. F.: Meetings: Cruel and Usual Punishment. In: Managing Office Technology (1995) October, S. 16.

    Google Scholar 

  38. Nunamaker, J. F.; Dennis, A. R.; Valacich, J. S.; Vogel, D. R.; George, J. F.: Electronic Meeting Systems to Support Group Work. In: Communications of the Association of Computing Machinery 34 (1991) 7, S. 40–61.

    Google Scholar 

  39. Pervan, G. P.: A Review of Research in GSS: Leaders, Approaches and Directions. In: Decision Support Systems 23 (1998), S. 149–159.

    Google Scholar 

  40. Pietschmann, B.: Sitzungsverhalten von Managern. Entwicklung und Anwendung einer Methode zur Ermittlung sitzungsbeeinflussen-der Faktoren. Wiesbaden 1995.

    Google Scholar 

  41. Post, B.: A Business Case Framework for Group Support Technology. In: Journal of Management Information Systems 9 (1992) 3, S. 7–24.

    Google Scholar 

  42. Rogers, E. M.: Diffusion of Innovations. Fourth Edition. New York 1995.

    Google Scholar 

  43. Rose, K.: Viel schneller auf den Punkt. In: Wirtschaftswoche (07.09.2000), S. 180–183.

    Google Scholar 

  44. Schein, E. H.: Culture — The Missing Concept in Organization Studies. In: Administrative Science Quarterly 41 (1996), S. 229–240.

    Google Scholar 

  45. Schenk, M.: Medienwirkungsforschung. Tübingen 1987.

    Google Scholar 

  46. Schenk, B.: Telekooperationsdidaktik. Konzeption und Durchführung von Maßnahmen zur Technologie-Einführung. Wiesbaden 2002.

    Google Scholar 

  47. Schwartzman, H. B.: The Meeting: Gatherings in Organizations and Communities. New York 1989.

    Google Scholar 

  48. Schwabe, G.: Telekooperation für den Gemeinderat. Stuttgart 2000.

    Google Scholar 

  49. Schenk, B.; Schwabe, G.: Die elektronische Zukunftskonferenz. Stuttgart 1999. Proceedings der Verwaltungsinformatik 2000. Halle/Saale 2000.

    Google Scholar 

  50. Serida-Nishimura, J. F.: An Organizational Culture Perspective for the Study of Group Support Systems. In: Proceedings of the Fifteenth Annual International Conference on Information Systems (ICIS 1994), S. 201–211.

    Google Scholar 

  51. Straub, D.; Beauclair, R.: A new dimension to decision support: Organizational planning made easy with GDSS. In: Data Management 25 (1987) 7, S. 11–12 und 20.

    Google Scholar 

  52. Straus, S. G.; McGrath, J. E.: Does the Medium Matter? The Interaction of Task Type and Technology on Group Performance and Member Reactions. In: Journal of Applied Psychology 79 (1994), S. 87–97.

    Google Scholar 

  53. Swanson, E. B.; Ramiller, N. C.: The Organizing Vision in Information Systems Innovation. In: Organization Science 8 (1997) 5, S. 458–474.

    Google Scholar 

  54. Tyre, M. J.; Orlikowski, W.: Windows of Opportunity: Temporal Patterns of Technological Adaption in Organizations. In: Organization Science 15 (1994) 1, S. 98–118.

    Google Scholar 

  55. Weick, K.: Educational Organizations as Loosely Coupled Systems. In: Administrative Science Quarterly 21 (1976), S. 1–19.

    Google Scholar 

  56. Weick, K. E.: Cosmos vs. Chaos: sense and nonsens in electronic contexts. In: Organizational Dynamics 13 (1984), S. 51–64.

    Google Scholar 

  57. Wynn, E.: Möbius Transitions in the Dilemma of Legitimacy. In: Trauth, E. M. (Ed.): Qualitative Research in IS: Research and Trends. Hershey 2001, S. 20–44.

    Google Scholar 

  58. Zigurs, I.; Buckland, B. K.: A Theory of Task/Technology Fit and Group Support Systems Effectiveness. In: MIS Quarterly 22 (1998) 3, S. 313–334.

    Google Scholar 

  59. Zigurs, I.; Buckland, B. K.; Connolly, J. R.; Wilson, E. V.: A Test of Task-Technology Fit Theory for Group Support Systems. In: The DATABASE for Advances in Information Systems 30 (1999) 3&4, S. 34–50.

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Arnd Klein.

Rights and permissions

Reprints and permissions

About this article

Cite this article

Klein, A., Krcmar, H. Electronic Meeting Systems Paradox. Wirtschaftsinf 45, 421–433 (2003). https://doi.org/10.1007/BF03250907

Download citation

  • Issue Date:

  • DOI: https://doi.org/10.1007/BF03250907

Keywords

Navigation