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Service provisioning in a multi-provider environment

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Towards a Pan-European Telecommunication Service Infrastructure — IS&N '94 (IS&N 1994)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 851))

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Abstract

All service industries are concerned with supplying the right service to the customer in an effective manner. In the telecommunication service industry this process is being complicated by a number of factors that together change the nature and structure of the industry. A key issue to be understood by service providers is how service provisioning will be affected by these changes. This paper proposes a definition for the service provisioning process and places the definition in the context of a service lifecycle model and a market player model. These contexts are then used to illustrate how the service provisioning process will change as market structure, customer demands and technology change.

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Author information

Authors and Affiliations

  1. Martlesham Heath, BT Labs, Suffolk, UK

    R Davison & P O'Brien

Authors
  1. R Davison
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  2. P O'Brien
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Editor information

Hans-Jürgen Kugler Al Mullery Norbert Niebert

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© 1994 Springer-Verlag Berlin Heidelberg

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Davison, R., O'Brien, P. (1994). Service provisioning in a multi-provider environment. In: Kugler, HJ., Mullery, A., Niebert, N. (eds) Towards a Pan-European Telecommunication Service Infrastructure — IS&N '94. IS&N 1994. Lecture Notes in Computer Science, vol 851. Springer, Berlin, Heidelberg. https://doi.org/10.1007/BFb0013418

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  • DOI: https://doi.org/10.1007/BFb0013418

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  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-58420-9

  • Online ISBN: 978-3-540-48784-5

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