Abstract
This paper is about the development of a face-to-face collaborative technology to support shifting attitudes of participants in conflict via a narration task. The work is based on two cultural elements: conflict resolution theory and the design of a collaboration enforcing interface designed specifically for the task. The general claim is that participants may achieve a greater understanding of and appreciation for the other’s viewpoint under conditions that support partaking in a tangible joint task and creating a shared narration. Specifically, a co-located interface for producing a joint narration as a tool for favoring reconciliation is presented and discussed. The process based on this technology implicitly includes classical steps in conflict resolution approaches, such as escalation and de-escalation. Our goal is to show that this interface is effective and constitutes an alternative to a typical face-to-face moderated discussion.
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Acknowledgments
The work was supported by the collaboration project between the Caesarea-Rothschild Institute at the University of Haifa and FBK/IRST in Trento and by FIRB project RBIN045PXH. The DiamondTouch table was donated by the Mitsubishi Electronic Research Laboratory (Boston, MA), and the pilot study was, in part, funded by the Rich and Zeit Foundations.
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Stock, O., Zancanaro, M., Rocchi, C. et al. The design of a collaborative interface for narration to support reconciliation in a conflict. AI & Soc 24, 51–59 (2009). https://doi.org/10.1007/s00146-009-0197-2
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DOI: https://doi.org/10.1007/s00146-009-0197-2