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Serviceflow Management

  • Zur Diskussion gestellt / Serviceflow Management
  • Published:
Informatik-Spektrum Aims and scope

Der Artikel stellt den Begriff Serviceflow-Management zur Diskussion und analysiert die über Workflow-Management hinausgehenden neuen Herausforderungen an eine angemessene IT-Unterstützung.

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Authors and Affiliations

  1. Universität Hamburg, FB Informatik/Softwaretechnik, Vogt-Kölln-Straße 30, D-22527 Hamburg e-mail: {klischewski,wetzel}@informatik.uni-hamburg.de, , , , , , DE

    Ralf Klischewski & Ingrid Wetzel

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  1. Ralf Klischewski
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  2. Ingrid Wetzel
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Klischewski, R., Wetzel, I. Serviceflow Management. Informatik-Spektrum 23, 38–46 (2000). https://doi.org/10.1007/s002870050006

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  • DOI: https://doi.org/10.1007/s002870050006

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