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Logs and enterprise networks for overcoming obstacles in business processes

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Abstract

This paper discusses obstacle tackling in the context of business processes, in general, and social business processes, in particular. Obstacles are situations that could evolve into exceptions, if they are not efficiently and promptly (i.e., no preventive measures taken) tackled. Compared to obstacles, exceptions put a business process in a suspension mode until corrective measures are taken, which does not help ensure this process’s operation continuity. To address this lack of continuity, a two-stage approach for obstacle tackling using specialized enterprise networks is presented. The approach consists of (i) an early business-process obstacle detection technique based on logs and enterprise networks, and (ii) obstacle tackling technique based on solutions that result from network crawling. A system demonstrating the technical feasibility and efficiency of the approach through a real dataset, is presented in the paper as well.

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Notes

  1. Credit-application BP is a well established workflow in the BP literature.

  2. “At-risk BP instances” denote instances that could lead to exceptions if no solutions are found to the obstacles that these instances face.

  3. This social event refers to the solution that allowed a task to move from suspended state to activated state in \({\mathcal {B}}_{log}\).

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Authors and Affiliations

  1. Telecom SudParis, 9 Rue Charles Fourier, 91000, Évry, France

    Mohamed Sellami

  2. Zayed University, Dubai, UAE

    Zakaria Maamar

  3. Institut Supérieur d’Electronique de Paris, Paris, France

    Sylvain Lefebvre

  4. Université Lyon 1, Lyon, France

    Noura Faci

Authors
  1. Mohamed Sellami
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  2. Zakaria Maamar
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  3. Sylvain Lefebvre
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  4. Noura Faci
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Correspondence to Mohamed Sellami.

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Sellami, M., Maamar, Z., Lefebvre, S. et al. Logs and enterprise networks for overcoming obstacles in business processes. Computing 101, 263–288 (2019). https://doi.org/10.1007/s00607-018-00696-y

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