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Is emotion relevant to requirements engineering?

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Abstract

This viewpoint argues that the introduction of most computer-based system to an organization transforms the organization and changes the work patterns of the system’s users in the organization. These changes interact with the users’ values and beliefs and trigger emotional responses which are sometimes directed against the software system and its proponents. A requirements engineer must be aware of these emotions.

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Notes

  1. This quotation is from a draft that preceded publication as a chapter in a book [15]. The quotation did not survive into the book chapter. However, by e-mailed personal communication, Joseph Goguen assures us that he still believes in the contents of the quotation and that he does not disown it.

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Acknowledgements

We thank the anonymous referees of our previous papers for their helpful comments. Daniel Berry’s work was supported in part by a Canadian NSERC grant, NSERC-RGPIN227055-00.

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Authors and Affiliations

  1. Departamento de Sistemas de Informação, Universidade do Minho, Guimarães, Portugal

    Isabel Ramos

  2. School of Computer Science, University of Waterloo, Waterloo, ON, N2L3G1, Canada

    Daniel M. Berry

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  1. Isabel Ramos
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  2. Daniel M. Berry
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Correspondence to Daniel M. Berry.

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Ramos, I., Berry, D.M. Is emotion relevant to requirements engineering?. Requirements Eng 10, 238–242 (2005). https://doi.org/10.1007/s00766-005-0014-5

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