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Network visualization of customer expectation using Web in coffee service

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Abstract

This paper describes a method of visualizing customer expectation as a network. Customer expectation is an important factor in succeeding in service, because the expectation depends on service evaluation. Therefore, to develop a service by co-creation, the service provider needs the customer expectation. To extract customer expectation, we first extract a co-occurrence network called collective intelligence expectation network from Web texts about a target service. From this network, we aggregate the personalized expectation acquired from questionnaire and generate a customer expectation network.

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Acknowledgements

This work is supported by KAKENHI 25420448, 25240049, and 16K01250.

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Authors and Affiliations

  1. Osaka Prefecture University, 1-1 Gakuen-cho, Naka-ku, Sakai, Osaka, Japan

    Ryosuke Saga

  2. Altalena Co., Ltd. (TORREFAZIONE RIO), 4-12-104, Chayano-cho, Ashiya, Hyogo, Japan

    Toshimasa Yagi

Authors
  1. Ryosuke Saga
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  2. Toshimasa Yagi
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Corresponding author

Correspondence to Ryosuke Saga.

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Saga, R., Yagi, T. Network visualization of customer expectation using Web in coffee service. Artif Life Robotics 23, 213–217 (2018). https://doi.org/10.1007/s10015-018-0425-2

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  • DOI: https://doi.org/10.1007/s10015-018-0425-2

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