On the Right Track: Systematic Implementation of Ergonomics in Railway Network Control

Abstract:

At a time of change for the railway networks of Europe we have been developing tools to assess ergonomics aspects of railway network control. This is within the Railway Ergonomics Control Assessment Package (RECAP). Among the developments have been an audit instrument (REQUEST), tools to assess situation awareness (RESA) and staff loading (RELOAD), and workshops to predict opportunities for human error and organisational failure across rail network operations. This research is discussed with respect to the context of UK railway operations and the need for an expanding tradition of cognitive ergonomics fieldwork. From the findings we draw some conclusions about the roles filled by signallers, electrical controllers and zone controllers within a perspective of distributed cognitive/social networks.