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Influence of information overload on operator’s user experience of human–machine interface in LED manufacturing systems

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Abstract

This paper reports on an experimental study on human–machine interface in LED manufacturing systems to measure the influence of information overload on user experience. The results are based on cognitive ergonomics. The experiment used eye-tracking methods and a questionnaire to gather data. The independent variables were interface complexity and user background. Interface complexity had three levels: high interface complexity, moderate interface complexity and low interface complexity. User background had two levels: the novice group and the expert group. The dependent variables included time to first fixation, fixations before and subjective feelings. A total of 38 operators participated in the experiment, and the results showed that (1) interface complexity caused a significant difference in time to first fixation (P < 0.05) and fixations before (P < 0.05). Furthermore, the results revealed significant differences between high complexity interfaces compared to low complexity interfaces (P < 0.05). However, no significant differences were observed between moderate and low complexity interfaces or between moderate and high complexity interfaces (P > 0.05); (2) user background significantly affected the user experience; (3) within the same complexity level, expert operators’ cognitive workload was significantly lower than that of novice operators; and (4) there was no significant relationship between the interface complexity and the user’s background. The study concludes that because interface complexity has a significant effect on the time taken to locate the target button on the screen, interface design should be as simple as possible, while still providing the necessary level of functionality.

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Acknowledgments

We thank our reviewers for their valuable and insightful comments. This paper is financially supported by the Fundamental Research Funds for the Central Universities HUST: (2014QN017). Also, we thank King Far International Inc. for assistance with the research device.

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  1. Huazhong University of Science and Technology, Wuhan, Hubei Province, China

    Lei Wu, Zhijuan Zhu, Huai Cao & Bin Li

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  1. Lei Wu
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  2. Zhijuan Zhu
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Correspondence to Lei Wu.

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Wu, L., Zhu, Z., Cao, H. et al. Influence of information overload on operator’s user experience of human–machine interface in LED manufacturing systems. Cogn Tech Work 18, 161–173 (2016). https://doi.org/10.1007/s10111-015-0352-0

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