Organisational Appropriation of Technology: A Case Study

Abstract:

This paper investigates how organisations – as joint cognitive systems – deal with change. This is explored in a case study into the use of web-based technology in an organisation and the ways in which its current and future use may be influenced by the local concerns of the actors with it. The paper looks at some of the factors that need to be taken into account for improving technology, and more specifically, in intranet development. In particular, the paper discusses the case experience in the light of previous research in IT-enabled organisational transformation and contributes to our understanding of human interaction with network technologies in an organisational context.