Skip to main content

Advertisement

Springer Nature Link
Log in

Evaluating knowledge management failure factors using intuitionistic fuzzy FMEA approach

  • Regular Paper
  • Published:
Knowledge and Information Systems Aims and scope Submit manuscript

Abstract

The twenty-first century organizations are characterized by an emphasis on knowledge and information. Today’s organizations also require the acquisition, management, and exploitation of knowledge and information in order to improve their own performance. In the current economy, the foundations of organizational competitiveness have turned former tangible and intangible resources into knowledge and the focus of information systems has also changed from information management to knowledge management. Besides, the most important step in the implementation of knowledge management is to examine the significant factors in this regard and to identify the causes of failure. Therefore, the present study evaluated knowledge management failure factors in an intuitionistic fuzzy environment as a case study in Khuzestan Oil and Gas Company. For this purpose, a series of failure factors affecting knowledge management in organizations were identified based on a review of the related literature and similar studies. Then, 16 failure factors in the implementation of knowledge management in the given organization were determined on the basis of interviews with company experts. According to the specified factors as well as the integration of multiple criteria decision-making techniques in an intuitionistic fuzzy environment, knowledge management failure factors in Khuzestan Oil and Gas Company were investigated. The results indicated that lack of management commitment and leadership was the most important factor affecting the failure of knowledge management in the given company.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Log in via an institution

Subscribe and save

Springer+ Basic
$34.99 /Month
  • Get 10 units per month
  • Download Article/Chapter or eBook
  • 1 Unit = 1 Article or 1 Chapter
  • Cancel anytime
Subscribe now

Buy Now

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Institutional subscriptions

Similar content being viewed by others

References

  1. Hahn J, Wang T (2009) Knowledge management systems and organizational knowledge processing challenges: a field experiment. Decis Support Syst 47(4):332–342

    Google Scholar 

  2. Prahalad CK (1998) Managing discontinuities: the emerging challenges. Res Technol Manag 41(3):14–22

    Google Scholar 

  3. Habbershon TG, Williams M, MacMillan IC (2003) A unified systems perspective of family firm performance. J Bus Ventur 18(4):451–465

    Google Scholar 

  4. Drucker PF (1992) The New Society of Organizations. Harv Bus Rev 70(5):95–105

    Google Scholar 

  5. Desouza KC, Awazu Y (2005) Segment and destroy: the missing capabilities of knowledge management. J Bus Strategy 26(4):46–52

    Google Scholar 

  6. Winter S (1998) Knowledge and competence as strategic assets. Strateg Manag Intellect Cap 187:129–152

    Google Scholar 

  7. Kogut B, Zander U (1992) Knowledge of the firm, combinative capabilities, and the replication of technology. Organ Sci 3(3):383–397

    Google Scholar 

  8. Nonaka I (1994) A dynamic theory of organizational knowledge creation. Organ Sci 5(1):14–37

    Google Scholar 

  9. Grant RM (1996) Toward a knowledge-based theory of the firm. Strateg Manag J 17(S2):109–122

    Google Scholar 

  10. Akhavan P, Reza Zahedi M, Hosein Hosein S (2014) A conceptual framework to address barriers to knowledge management in project-based organizations. Educ Bus Soc Contemp Middle East Issues 7(2/3):98–119

    Google Scholar 

  11. Jafari M, Akhavan P, Fesharaki MN, Fathian M (2007) Iran aerospace industries’ KM approach based on a comparative study: a benchmarking on successful practices. Aircr Eng Aerosp Technol 79(1):69–78

    Google Scholar 

  12. Desouza KC, Awazu Y (2005) Segment and destroy: the missing capabilities of knowledge management. J Bus Strategy 26(4):46–52

    Google Scholar 

  13. Lin LK, Chang CC, Lin YC (2011) Structure development and performance evaluation of construction knowledge management system. J Civ Eng Manag 17(2):184–196

    Google Scholar 

  14. Akhavan P, Pezeshkan A (2014) Knowledge management critical failure factors: a multi-case study. VINE J Inf Knowl Manag Syst 44(1):22–41

    Google Scholar 

  15. Gao F, Li M, Clarke S (2008) Knowledge, management, and knowledge management in business operations. J Knowl Manag 12(2):3–17

    Google Scholar 

  16. Davenport TH, Völpel SC (2001) The rise of knowledge towards attention management. J Knowl Manag 5(3):212–222

    Google Scholar 

  17. Calvo-Mora A, Navarro-García A, Periañez-Cristobal R (2015) Project to improve knowledge management and key business results through the EFQM excellence model. Int J Proj Manag 33(8):1638–1651

    Google Scholar 

  18. Pee L, Kankanhalli A (2016) Interactions among factors influencing knowledge management in public-sector organizations: a resource-based view. Gov Inf Q 33(1):188–199

    Google Scholar 

  19. Alavi M, Leidner DE (2001) Review: knowledge management and knowledge management systems: conceptual foundations and research issues. MIS Q 25(1):107–136

    Google Scholar 

  20. Nonaka I, Takeuchi H (1995) The knowledge-creating company: how Japanese companies create the dynamics of innovation. Oxford University Press, Oxford

    Google Scholar 

  21. Bontis N, Chua Chong Keow W, Richardson S (2000) Intellectual capital and business performance in Malaysian industries. J Intellect Cap 1(1):85–100

    Google Scholar 

  22. Engström TE, Westnes P, Furdal Westnes S (2003) Evaluating intellectual capital in the hotel industry. J Intellect Cap 4(3):287–303

    Google Scholar 

  23. Choi B, Lee H (2002) Knowledge management strategy and its link to knowledge creation process. Expert Syst Appl 23(3):173–187

    Google Scholar 

  24. Choi B, Lee H (2003) An empirical investigation of KM styles and their effect on corporate performance. Inf Manag 40(5):403–417

    Google Scholar 

  25. Meso P, Smith R (2000) A resource-based view of organizational knowledge management systems. J Knowl Manag 4(3):224–234

    Google Scholar 

  26. Smedlund A (2008) The knowledge system of a firm: social capital for explicit, tacit and potential knowledge. J Knowl Manag 12(1):63–77

    Google Scholar 

  27. Šajeva S (2010) The analysis of key elements of socio-technical knowledge management system. Econ Manag 2010(15):765–774

    Google Scholar 

  28. Yew Wong K (2005) Critical success factors for implementing knowledge management in small and medium enterprises. Ind Manag Data Syst 105(3):261–279

    Google Scholar 

  29. McElroy MW (2000) Integrating complexity theory, knowledge management and organizational learning. J Knowl Manag 4(3):195–203

    Google Scholar 

  30. Salojärvi S, Furu P, Sveiby K-E (2005) Knowledge management and growth in Finnish SMEs. J Knowl Manag 9(2):103–122

    Google Scholar 

  31. Davenport TH, Prusak L (1998) Working knowledge: how organizations manage what they know. Harvard Business Press, Boston

    Google Scholar 

  32. Tanriverdi H (2005) Information technology relatedness, knowledge management capability, and performance of multibusiness firms. MIS Q 29(2):311–334

    Google Scholar 

  33. Bose R (2003) Knowledge management-enabled health care management systems: capabilities, infrastructure, and decision-support. Expert Syst Appl 24(1):59–71

    Google Scholar 

  34. Liu P-L, Chen W-C, Tsai C-H (2004) An empirical study on the correlation between knowledge management capability and competitiveness in Taiwan’s industries. Technovation 24(12):971–977

    Google Scholar 

  35. Gold AH, Malhotra A, Segars AH (2001) Knowledge management: an organizational capabilities perspective. J Manag Inf Syst 18(1):185–214

    Google Scholar 

  36. Demchig B (2015) Knowledge management capability level assessment of the higher education institutions: case study from Mongolia. Proc Soc Behav Sci 174:3633–3640

    Google Scholar 

  37. Chua A, Lam W (2005) Why KM projects fail: a multi-case analysis. J Knowl Manag 9(3):6–17

    Google Scholar 

  38. Storey J, Barnett E (2000) Knowledge management initiatives: learning from failure. J Knowl Manag 4(2):145–156

    Google Scholar 

  39. Wastell DG (2001) Barriers to effective knowledge management: action research meets grounded theory. J Syst Inf Technol 5(2):21–36

    Google Scholar 

  40. Afsharnejad AR, Hamidian D (2015) Pathology of Implementing Knowledge Management System in Organization on the Basis of Life Cycle Pattern. 3(2):71–87

  41. Ambrosio L (2000) Geometric evolution problems, distance function and viscosity solutions. In: Calculus of variations and partial differential equations, Springer, pp 5–93

  42. Kapla S (2002) KM the right way: A step-by-step approach that will ensure that your expensive KM system actually gets used. CIO, pp. 74–81

  43. Massey AP, Montoya-Weiss MM, O’Driscoll TM (2002) Knowledge management in pursuit of performance: insights from nortel networks. MIS Q 26(3):269–289

    Google Scholar 

  44. Ray Deepa (2014) Overcoming cross-cultural barriers to knowledge management using social media. J Enterp Inf Manag 27(1):45–55. https://doi.org/10.1108/JEIM-09-2012-0053

    Google Scholar 

  45. Akhavan P, Adalati MS, Sharifi S, Atashgah RH (2010) The challenges of knowledge management portals application and implementation: the Iranian organizations case study. Int J Ind Eng Comput 1:79–93

    Google Scholar 

  46. Hong D, Suh E, Koo C (2011) Developing strategies for overcoming barriers to knowledge sharing based on conversational knowledge management: a case study of a financial company. Expert Syst Appl 38(12):14417–14427

    Google Scholar 

  47. Rowley J (2000) Is higher education ready for knowledge management? Int J Educ Manag 14(7):325–333

    MathSciNet  Google Scholar 

  48. Disterer G (2001) Individual and social barriers to knowledge transfer. In: Proceedings of the 34th annual Hawaii international conference on system sciences, 2001, IEEE, p 7

  49. Chin Ying Lang J (2001) Managerial concerns in knowledge management. J Knowl Manag 5(1):43–59

    Google Scholar 

  50. Schilling J, Kluge A (2009) Barriers to organizational learning: an integration of theory and research. Int J Manag Rev 11(3):337–360

    Google Scholar 

  51. Frost A (2014) A synthesis of knowledge management failure factors. http://www.knowledge-management-tools.net. Accessed 25 Jan 2014

  52. Hofstede G (1983) National cultures in four dimensions: a research-based theory of cultural differences among nations. Int Stud Manag Organ 13(1–2):46–74

    Google Scholar 

  53. Bures RM (2003) Childhood residential stability and health at midlife. Am J Public Health 93(7):1144–1148

    Google Scholar 

  54. Barson RJ, Foster G, Struck T, Ratchev S, Pawar K, Weber F, Wunram M (2000) Inter-and intra-organisational barriers to sharing knowledge in the extended supply-chain. In: Proceedings of the eBusiness and eWork. pp 367–373

  55. Yassa L, Cibas ES, Benson CB, Frates MC, Doubilet PM, Gawande AA, Moore FD et al (2007) Long-term assessment of a multidisciplinary approach to thyroid nodule diagnostic evaluation. Cancer Cytopathol 111(6):508–516

    Google Scholar 

  56. McLaughlin VV, Benza RL, Rubin LJ, Channick RN, Voswinckel R, Tapson VF, Robbins IM et al (2010) Addition of inhaled treprostinil to oral therapy for pulmonary arterial hypertension: a randomized controlled clinical trial. J Am Coll Cardiol 55(18):1915–1922

    Google Scholar 

  57. Yih-Tong Sun P, Scott JL (2005) An investigation of barriers to knowledge transfer. J Knowl Manag 9(2):75–90

    Google Scholar 

  58. McCann JE, Buckner M (2004) Strategically integrating knowledge management initiatives. J Knowl Manag 8(1):47–63

    Google Scholar 

  59. Riege A (2005) Three-dozen knowledge-sharing barriers managers must consider. J Knowl Manag 9(3):18–35

    Google Scholar 

  60. He S, Wang L, Miao L, Wang T, Du F, Zhao L, Wang X (2009) Receptor interacting protein kinase-3 determines cellular necrotic response to TNF-α. Cell 137(6):1100–1111

    Google Scholar 

  61. Driva H, Pawar KS, Menon U (2001) Performance evaluation of new product development from a company perspective. Integr Manuf Syst 12(5):368–378

    Google Scholar 

  62. Singh M, Kant R (2008) Knowledge management barriers: an interpretive structural modeling approach. Int J Manag Sci Eng Manag 3(2):141–150

    Google Scholar 

  63. Yeo RK, Svensson G, Ahmad N, Daghfous A (2010) Knowledge sharing through inter-organizational knowledge networks: challenges and opportunities in the United Arab Emirates. Eur Bus Rev 22(2):153–174

    Google Scholar 

  64. Lin C, Wu J-C, Yen DC (2012) Exploring barriers to knowledge flow at different knowledge management maturity stages. Inf Manag 49(1):10–23

    Google Scholar 

  65. Rowny SB, Benzl K, Lisanby SH (2009) Translational development strategy for magnetic seizure therapy. Exp Neurol 219(1):27–35

    Google Scholar 

  66. Feist AM, Henry CS, Reed JL, Krummenacker M, Joyce AR, Karp PD, Broadbelt LJ et al (2007) A genome-scale metabolic reconstruction for Escherichia coli K-12 MG1655 that accounts for 1260 ORFs and thermodynamic information. Mol Syst Biol 3(1):121

    Google Scholar 

  67. Szulanski G (1996) Exploring internal stickiness: impediments to the transfer of best practice within the firm. Strateg Manag J 17(S2):27–43

    Google Scholar 

  68. Hiregoudar N, Kotabagi SV (2007) Development of K-model to identify barriers to knowledge creation for sustained growth of organization. In: Portland international center for management of engineering and technology, IEEE, pp 2305–2313

  69. Lilleoere A-M, Holme Hansen E (2011) Knowledge-sharing enablers and barriers in pharmaceutical research and development. J Knowl Manag 15(1):53–70

    Google Scholar 

  70. Hsu C-L, Lin JC-C (2008) Acceptance of blog usage: the roles of technology acceptance, social influence and knowledge sharing motivation. Inf Manag 45(1):65–74

    MathSciNet  Google Scholar 

  71. Rego A, Pinho I, Pedrosa J, Pina E, Cunha M (2009) Barriers and facilitators to knowledge management in university research centers: an exploratory study. Manag Res J Iberoam Acad Manag 7(1):33–47

    Google Scholar 

  72. Ajmal M, Helo P, Kekäle T (2010) Critical factors for knowledge management in project business. J Knowl Manag 14(1):156–168

    Google Scholar 

  73. Madhavan R, Grover R (1998) From embedded knowledge to embodied knowledge: new product development as knowledge management. J Mark 62(4):1–12

    Google Scholar 

  74. Buck RC, Franklin J, Berger U, Conder JM, Cousins IT, De Voogt P, Jensen AA et al (2011) Perfluoroalkyl and polyfluoroalkyl substances in the environment: terminology, classification, and origins. Integr Environ Assess Manag 7(4):513–541

    Google Scholar 

  75. BenMoussa C (2009) Barriers to knowledge management: a theoretical framework and a review of industrial cases. World Acad Sci Eng Technol 3(6):1491–1502

    Google Scholar 

  76. Alavi M, Leidner DE (1999) Knowledge management systems: issues, challenges, and benefits. Commun AIS 1(2es):1

    Google Scholar 

  77. Oliver-Baxter J, Brown L, Bywood P (2013) Integrated care: what strategies and other arrangements support and influence integration at the meso/organisational level. PHCRIS policy issue review. Primary Health Care Research And Information Service, Adelaide

    Google Scholar 

  78. Lemieux SA, Dalkir K (2005) The challenges of applying KM in a non-traditional setting: the case of a nonprofit, artistic organization. In: Conference proceedings: special libraries association

  79. Dalkir S (2009) A quantitative evaluation of effectiveness and efficacy of competition policies across countries. Politics Triumphs Econ. https://doi.org/10.13140/RG.2.1.2632.6567

    Google Scholar 

  80. Keating EK, Fischer M, Gordon TP, Greenlee JS (2005) Assessing financial vulnerability in the nonprofit sector, KSG Working Paper No. RWP05-002; Hauser Center for Nonprofit Organizations Paper No. 27

  81. Böse J, Gruber AD, Helming L, Schiebe S, Wegener I, Hafner M, Beales M et al (2004) The phosphatidylserine receptor has essential functions during embryogenesis but not in apoptotic cell removal. J Biol 3(4):15

    Google Scholar 

  82. Smith GJ, Lumba PM (2008) Knowledge management practices and challenges in international networked NGOs: the case of one world international. Academic Conferences Ltd

  83. Lakey JR, Rajotte RV, Warnock GL, Kneteman NM (1995) Human pancreas preservation prior to islet isolation: cold ischemic tolerance. Transplantation 59(5):689–694

    Google Scholar 

  84. Collins N (2005) Using a pitch detector for onset detection. In: ISMIR, Citeseer, pp 100–106

  85. Saqib M, Farooqui RU, Lodi SH (2008) Assessment of critical success factors for construction projects in Pakistan. In: First international conference on construction in developing countries, Karachi, Pakistan

  86. Grundvåg Ottesen G, Grønhaug K (2004) Barriers to practical use of academic marketing knowledge. Mark Intell Plan 22(5):520–530

    Google Scholar 

  87. Tsui E, Tong J, Mitra A (2009) Chinese cultural influences on knowledge management practice. J Knowl Manag 13(2):49–62

    Google Scholar 

  88. Bradford MJ, Lovy J, Patterson DA, Speare DJ, Bennett WR, Stobbart AR, Tovey CP (2010) Parvicapsula minibicornis infections in gill and kidney and the premature mortality of adult sockeye salmon (Oncorhynchus nerka) from Cultus Lake, British Columbia. Can J Fish Aquat Sci 67(4):673–683

    Google Scholar 

  89. Carrillo FJ, Rivera-Vazquez JC, Ortiz-Fournier LV, Rogelio Flores F (2009) Overcoming cultural barriers for innovation and knowledge sharing. J Knowl Manag 13(5):257–270

    Google Scholar 

  90. Thoben K-D, Weber F, Wunram M (2002) Barriers in knowledge management and pragmatic approaches. Stud Inform Control 11(1):7–16

    Google Scholar 

  91. Wong CA, Cummings GG (2009) The influence of authentic leadership behaviors on trust and work outcomes of health care staff. J Leadersh Stud 3(2):6–23

    Google Scholar 

  92. Kennedy GE, Judd TS, Churchward A, Gray K, Krause K-L (2008) First year students’ experiences with technology: are they really digital natives? Australas J Educ Technol 24(1):108–122

    Google Scholar 

  93. Benbya H (2008) Knowledge management: systems implementation: lessons from the Silicon valley. Chandos Publishing, Oxford

    Google Scholar 

  94. Wiewiora A, Trigunarsyah B, Murphy GD, Liang C (2009) Barriers to effective knowledge transfer in project-based organisations. In: Proceedings of the 2009 international conference on global innovation in construction proceedings. Loughborough University UK, pp 220–230

  95. Yu T-K, Lu L-C, Liu T-F (2010) Exploring factors that influence knowledge sharing behavior via weblogs. Comput Hum Behav 26(1):32–41

    MathSciNet  Google Scholar 

  96. Hsu C-L, Lin JC-C (2008) Acceptance of blog usage: the roles of technology acceptance, social influence and knowledge sharing motivation. Inf Manag 45(1):65–74

    MathSciNet  Google Scholar 

  97. Majchrzak A, Wagner C, Yates D (2006) Corporate wiki users: results of a survey. In: Proceedings of the 2006 international symposium on Wikis, ACM, pp 99–104

  98. Pei Lyn Grace T (2009) Wikis as a knowledge management tool. J Knowl Manag 13(4):64–74

    Google Scholar 

  99. Ardichvili A (2003) Constructing socially situated learning experiences in human resource development: an activity theory perspective. Hum Resour Dev Int 6(1):5–20

    Google Scholar 

  100. Sharratt M, Usoro A (2003) Understanding knowledge-sharing in online communities of practice. Electron J Knowl Manag 1(2):187–196

    Google Scholar 

  101. Worrell FC, Cross WE Jr, Vandiver BJ (2001) Nigrescence theory: current status and challenges for the future. J Multicult Couns Dev 29(3):201

    Google Scholar 

  102. David W, Fahey L (2000) Diagnosing cultural barriers to knowledge management. Acad Manag Exec 14(4):113–127

    Google Scholar 

  103. Daniela R, Dosoinescu O (2004) The adoption electronic banking services in developing countries. In: Department of business information systems. Bd Carol Jnr, pp 22–35

  104. Chanamool N, Naenna T (2016) Fuzzy FMEA application to improve decision making process in an emergency department. Appl Soft Comput. https://doi.org/10.1016/j.asoc.2016.01.007

    Google Scholar 

  105. Chang CL, Wei CC, Lee YH (1999) Failure mode and effects analysis using fuzzy method and grey theory. Kybernetes 28(9):1072–1080

    Google Scholar 

  106. Braglia M, Frosolini M, Montanari R (2003) Fuzzy TOPSIS approach for failure mode, effects and criticality analysis. Int J Qual Reliab Eng 19:425–443

    Google Scholar 

  107. Bowles JB, Peláez CE (1995) Fuzzy logic prioritization of failures in a system failure mode, effects and criticality analysis. Reliab Eng Syst Saf 50:203–213

    Google Scholar 

  108. Garcia PAA, Schirru R, Melo PFF (2005) A fuzzy data envelopment analysis approach for FMEA. Prog Nucl Energy 46(3–4):359–373

    Google Scholar 

  109. Chen LH, Ko WC (2007) Fuzzy linear programming models for new product design using QFD with FMEA. Appl Math Model. https://doi.org/10.1016/j.apm.2007.11.029

    MATH  Google Scholar 

  110. Wang YM, Chin KS, Poon KKG, Yang JB (2009) Risk evaluation in failure mode and effects analysis using fuzzy weighted geometric mean. Expert Syst Appl 36(2):1195–1207

    Google Scholar 

  111. Kutlu AC, Ekmekçioğlu M (2012) Fuzzy failure modes and effects analysis by using fuzzy TOPSIS-based fuzzy AHP. Expert Syst Appl 39(1):61–67

    Google Scholar 

  112. Liu HC, Liu L, Liu N, Mao LX (2012) Risk evaluation in failure mode and effects analysis with extended VIKOR method under fuzzy environment. Expert Syst Appl 39(17):12926–12934

    Google Scholar 

  113. Kumru M, Yıldız Kumru P (2013) Fuzzy FMEA application to improve purchasing process in a public hospital. ASC 13:721–733

    Google Scholar 

  114. Rafie M, Samimi FS (2015) Prediction of subsidence risk by FMEA using artificial neural network and fuzzy inference system. Int J Min Sci Technol 25(4):655–663

    Google Scholar 

  115. Zadeh LA (1965) Fuzzy sets. Inf Control 8:338–353

    MATH  Google Scholar 

  116. Atanassov KT (1983) Intuitionistic fuzzy sets. VII ITKR’s Session, Sofia

    MATH  Google Scholar 

  117. Atanassov KT (1986) Intuitionistic fuzzy sets. Fuzzy Sets Syst 20:87–96

    MATH  Google Scholar 

  118. Atanassov KT (1989) More on intuitionistic fuzzy sets. Fuzzy Sets Syst 33(1):37–46

    MathSciNet  MATH  Google Scholar 

  119. Atanassov KT (1999) Intuitionistic fuzzy sets. Physica-Verlag, Heidelberg

    MATH  Google Scholar 

  120. Atanassov KT (2000) Two theorems for Intuitionistic fuzzy sets. Fuzzy Sets Syst 110:267–269

    MathSciNet  MATH  Google Scholar 

  121. Atanassov KT, Gargov G (1989) Interval-valued intuitionistic fuzzy sets. Fuzzy Set Syst. 31(3):343–349

    MathSciNet  MATH  Google Scholar 

  122. Szmidt E, Kacprzyk J (2000) Distances between intuitionistic fuzzy sets. Fuzzy Set Syst. 114(3):505–518

    MathSciNet  MATH  Google Scholar 

  123. Buhaesku T (1989) Some observations on intuitionistic fuzzy relations. In: Itinerant seminar of functional equations, approximation and convexity, pp 111–118

  124. Ban AI (2006) Nearest interval approximation of an intuitionistic fuzzy number. Computational intelligence. Theory and applications. Springer, Berlin, pp 229–240

    Google Scholar 

  125. Deschrijver G, Kerre EE (2002) On the relationship between intuitionistic fuzzy sets and some other extensions of fuzzy set theory. J Fuzzy Math 10(3):711–724

    MathSciNet  MATH  Google Scholar 

  126. Stoyanova D (1993) More on Cartesian product over intuitionistic fuzzy sets. BUSEFAL 54:9–13

    Google Scholar 

  127. Szmidt E, Kacprzyk J (2001) Entropy for intuitionistic fuzzy sets. Fuzzy Sets Syst 118:467–477

    MathSciNet  MATH  Google Scholar 

  128. Gau WL, Buehrer DJ (1993) Vague sets. IEEE Trans Syst Man Cybern 23:610–614

    MATH  Google Scholar 

  129. Zhang QS, Jiang S, Jia B, Luo S (2010) Some information measures for interval-valued intuitionistic fuzzy sets. Inf Sci 180:5130–5145

    MathSciNet  MATH  Google Scholar 

  130. Biswas SKR, Roy AR (2000) Some operations on intuitionistic fuzzy sets. Fuzzy Sets Syst 114:477–484

    MathSciNet  MATH  Google Scholar 

  131. Coakes E, Amar AD, Granados ML (2013) Success or failure in knowledge management systems: a universal issue. In: International federation for information processing 2013, TDIT 2013, IFIP AICT 402, pp 39–56

  132. Dufour Yvon, Steane Peter (2007) Implementing knowledge management: a more robust model. J Knowl Manag 11(6):68–80

    Google Scholar 

  133. Outahar I, Nfaoui E, Beqqali OE (2013) Implementing knowledge management in supply chain: literature review. In: paper prasented at the IEEE/ACS International Conference on Computer Systems and Applications. https://doi.org/10.1109/AICCSA.2013.6616478

  134. Raub S, Wittich DV (2004) Implementing knowledge management: three strategies for effective CKOs. Eur Manag J 22(6):714–724

    Google Scholar 

  135. Shaw D, Edwards JS (2005) Building user commitment to implementing a knowledge management strategy. Inf Manag 42(2005):977–988

    Google Scholar 

  136. Shakerian H, Dehghan Dehnavi H, Shateri F (2016) A framework for the implementation of knowledge management in supply chain management. In: 3rd International conference on new challenges in management and organization: organization and leadership, 2 May 2016, Dubai, UAE, vol 230(2016), pp 176–183

  137. Xu ZS (2007) Intuitionistic fuzzy aggregation operators. IEE Trans Fuzzy Syst 15(6):1179–1187

    Google Scholar 

  138. Grzegorzewski P (2004) Distances between intuitionistic fuzzy sets and/or interval-valued fuzzy sets based on the Hausdorff metric. Fuzzy Sets Syst 148:319–328

    MathSciNet  MATH  Google Scholar 

  139. Shokri-Ghasabeh M, Chileshe N (2014) Knowledge management: barriers to capturing lessons learned from Australian construction contractors perspective. Constr Innov 14(1):108–134

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Vali-e-Asr University, Rafsanjan, Iran

    Hossein Sayyadi Tooranloo & Somayeh Alboghobish

  2. University of Science and Arts, Yazd, Iran

    Arezoo Sadat Ayatollah

Authors
  1. Hossein Sayyadi Tooranloo
    View author publications

    You can also search for this author inPubMed Google Scholar

  2. Arezoo Sadat Ayatollah
    View author publications

    You can also search for this author inPubMed Google Scholar

  3. Somayeh Alboghobish
    View author publications

    You can also search for this author inPubMed Google Scholar

Corresponding author

Correspondence to Hossein Sayyadi Tooranloo.

Rights and permissions

Reprints and permissions

About this article

Check for updates. Verify currency and authenticity via CrossMark

Cite this article

Sayyadi Tooranloo, H., Ayatollah, A.S. & Alboghobish, S. Evaluating knowledge management failure factors using intuitionistic fuzzy FMEA approach. Knowl Inf Syst 57, 183–205 (2018). https://doi.org/10.1007/s10115-018-1172-3

Download citation

  • Received:

  • Revised:

  • Accepted:

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1007/s10115-018-1172-3

Keywords