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Design for participation: providing access to e-information for older adults

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Abstract

Electronic information sources are becoming increasingly more prolific and offer a huge potential for those able to use them. However, for those unable to access those services, there is the risk of being further disadvantaged by continued exclusion from an increasing number of services. This paper presents two examples of kiosks designed to help principally older adults access online governmental information sources. The design issues identified and the implications for future kiosk interface designs, both for hardware and software, are also discussed.

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Acknowledgements

The authors would like to thank the Royal Mail for funding these case studies.

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Authors and Affiliations

  1. IBM T.J. Research Center, 19 Skyline Drive, Hawthorne, NY 10532, USA

    Simeon Keates

  2. Department of Engineering, University of Cambridge, Trumpington Street, Cambridge, CB2 1PZ, UK

    P. John Clarkson

  3. Computer Laboratory, University of Cambridge, JJ Thomson Ave, Cambridge, CB3 0FD, UK

    Peter Robinson

Authors
  1. Simeon Keates
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  2. P. John Clarkson
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  3. Peter Robinson
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Correspondence to Simeon Keates.

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Keates, S., Clarkson, P.J. & Robinson, P. Design for participation: providing access to e-information for older adults. Univ Access Inf Soc 3, 149–163 (2004). https://doi.org/10.1007/s10209-004-0093-y

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  • DOI: https://doi.org/10.1007/s10209-004-0093-y

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