Documenting the accessibility of 100 US bank and finance websites

Abstract

Digital access to banking and financial systems is no longer merely a way to augment physical transactions or experiences. It is now the primary way that consumers interact with banking and financial services. As a result, it is essential and equitable that full digital access to these services be provided for people with disabilities. Building on a recently published survey that investigated the accessibility issues within banking and financial systems for blind users, this evaluation of 100 banking and financial websites in the USA provides a current analysis of the broader state of banking and finance website accessibility for people with disabilities. The results of our research not only document these current findings as an accessibility baseline for banking and finance websites but also reveal common problems and strategies that may benefit the banking and finance industries.

Appendix: Aggregate count of categories violated per institution

Institution	Count
Ally Bank	3
American Express	5
Arvest Bank	9
Associated Bank, NA	6
Astoria Bank	4
Bancorp South	10
Bank of America, NA	3
Bank of Hope	2
Bank of the Ozarks	6
Bank of the West	7
Bankers Trust Company	6
BankUnited, NA	9
Bell Bank	7
BMO Harris Bank, NA	4
BOKF, NA	7
Branch Banking and Trust Company	5
Bremer Bank, NA	2
Capital Federal Savings Bank	6
Capital One, NA	5
Charles Schwab Bank	5
Chase Bank USA, NA	6
Citibank, NA	5
Citizens Bank, NA	5
CNN Money	9
Comerica Bank	9
Commerce Bank	5
Compass Bank	6
Credit One Bank	8
D.L. Evans Bank	7
Discover Bank	5
EagleBank	11
East West Bank	11
Fifth Third Bank	6
First Hawaiian Bank	6
First National Bank Alaska	5
First National Bank of Omaha	5
First National Bank of Pennsylvania	8
First National Bank of Santa Fe	10
First Republic Bank	5
First Tennessee Bank, NA	8
FirstBank	2
First-Citizens Bank & Trust Company	9
Flagstar Bank, FSB	5
Fool	3
Frost Bank	8
Glacier Bank	8
Goldman Sachs Bank USA	7
Google Finance	6
Hilltop National Bank	6
HSBC Bank USA, NA	3
Hyperwallet.com	8
Iberia Bank Corporation	3
Investors Bank	3
KeyBank, NA	6
Manufacturers & Traders Trust Company	5
Mascoma Savings Bank	7
Mastercard	3
Merchants Bank	11
Moneybookers.com	9
Morgan Stanley Bank, NA	6
MSN MoneyCentral	4
MUFG Union Bank, NA	6
New York Community Bank	6
Old National Bank	6
PayPal	4
People’s United Bank, NA	6
PNC Bank, NA	8
Prosperity Bank	8
Rabobank America, NA	7
Regions Bank	4
Republic Bank & Trust Company	8
Santander Bank, NA	5
South State Bank	6
State Farm	2
State Street Bank and Trust Company	7
SunTrust Bank	7
Synchrony Bank	7
Synovus Bank	5
TCF National Bank	4
TD Bank, NA	4
The Bank of New York Mellon	4
The Camden National Bank	5
The Huntington National Bank	2
National Capital Bank of Washington	8
The Northern Trust Company	7
U.S. Bank National Association	5
UBS Bank USA	7
UMB Bank, NA	4
Umpqua Bank	6
USAA Federal Savings Bank	7
Valley National Bank	3
Visa.com	3
Washington Federal, NA	6
Webster Bank, NA	8
Wells Fargo Bank, NA	2
WesBanco Bank, Inc.	8
Western Alliance Bank	6
Whitney Bank	6
Yahoo Finance	7
ZB, NA	10