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A unified framework for managing Web-based services

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Abstract

The emergence of Web technologies enables a variety of Web-based service applications, which can be examined from business process integration, supply chain management, and knowledge management perspectives. To categorize existing Web-based services while foreseeing potential new types, a unified view is needed to represent the structures and processes of Web-based services. This paper proposes a general framework to identify essential structures and operations of Web-based services, and then models these components. We articulate the framework with Web technologies, such as Web service and semantic Web, multi-agent and peer-to-peer, and Web information retrieval and mining. Two comprehensive examples in insurance and knowledge services are used to elaborate the use of Web-based service framework in fulfilling business processes. This study synthesizes essential structures and processes of Web-based services to build a framework for researchers and practitioners to develop Web-based services and techniques.

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Authors and Affiliations

  1. Institute of Technology Management, National Tsing Hua University, Hsinchu, 300, Taiwan, China

    Fu-ren Lin

  2. Department of Business Administration, University of Illinois at Urbana-Champaign, Champaign, IL, 61820, USA

    Michael J. Shaw & Michael Y. Chuang

Authors
  1. Fu-ren Lin
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  2. Michael J. Shaw
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  3. Michael Y. Chuang
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Correspondence to Fu-ren Lin.

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Lin, Fr., Shaw, M.J. & Chuang, M.Y. A unified framework for managing Web-based services. ISeB 3, 299–322 (2005). https://doi.org/10.1007/s10257-005-0019-0

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