Skip to main content
SpringerLink
Log in

Key performance indicators for the evaluation of RFID-enabled B-to-B e-commerce applications: the case of a five-layer supply chain

  • Original Article
  • Published:
Information Systems and e-Business Management Aims and scope Submit manuscript

Abstract

This paper attempts to track key performance indicators in order to assess the impacts of RFID technology in a five layer supply chain in the utility sector. Findings point to some performance improvements especially when RFID enables more integrated and more collaborative B-to-B e-commerce solutions. The research design involves multiple units and levels of analysis, and relies on diverse data collection methods and generates a vast amount of data. The concept of a living laboratory proved to be an insightful approach for exploring issues related to inter-company connectedness and relationship management.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Log in via an institution

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Institutional subscriptions

Fig. 1
Fig. 2
Fig. 3

Similar content being viewed by others

References

  • Asif Z, Mandviwalla M (2005) Integrating the supply chain with RFID: a technical and business analysis. Commun Assoc Inf Syst 15:393–427

    Google Scholar 

  • Beamon BM (1999) Measuring supply chain performance. Int J Oper Prod Manag 19(3):275–292

    Article  Google Scholar 

  • Bourne M, Mills J, Wilcox M, Neely A, Platts K (2000) Designing, implementing and updating performance measurement systems. Int J Oper Prod Manag 20(7):754–771

    Article  Google Scholar 

  • Chao CC, Yang JM, Jen WY (2007) Determining technology trends and forecasts of RFID by historical review and bibliotmetric analysis from 1991 to 2005. Technovation 27(5):268–279

    Article  Google Scholar 

  • Curtin J, Kauffman RJ, Riggins FJ (2007) Making the most out of RFID technology: a research agenda for the study of the adoption, usage and impact of RFID. Inf Technol Manag 8(2):87–110

    Article  Google Scholar 

  • EPCglobal (2004) The EPCglobal network. Retrieved 10 April 2006 from http://www.epcglobalinc.org/

  • Eriksson M, Niitamo V, Kulkki S, Hribernik KA (2007) Living labs as a multi-contextual R&D methodology. Proceedings of the13th ICE conference on concurrent (collaborative) innovation, Sophia-Antipolis, France 4–6 June

  • Fleisch E, Tellkamp C (2005) Inventory inaccuracy and supply chain performance: a simulation study of a retail supply chain. Int J Prod Econ 95:373–385

    Article  Google Scholar 

  • Fosso Wamba S, Lefebvre LA, Bendavid Y, Lefebvre E (2007) Exploring the impact of RFID technology and the EPC network on mobile B2B eCommerce: a case study in the retail industry. Int J Prod Econ 112(2):614–629

    Article  Google Scholar 

  • Gartner (2002) The product value chain: business processes and applications. U.S. symposium/Itxpo

  • Gaukler GM (2005) RFID in supply chain management. Dissertation, Stanford University

  • Glassberg AD, Hanson D, Jennings B (2006) Supply chain excellence in the utility industry, retrieved 10 April 2006 from http://www.accenture.com

  • Gunasekaran A, Ngai EWT (2005) Build-to-order supply chain management: a literature review and framework for development. J Oper Manag 23(5):423–451

    Article  Google Scholar 

  • Gunasekaran A, Tirtiroglu E (2001) Performance measures and metrics in a supply chain environment. Int J Oper Prod Manag 21(1/2):71–87

    Article  Google Scholar 

  • Gunasekaran A, Patel C, McGaughey RE (2004) A framework for supply chain performance measurement. Int J Prod Econ 87:333–347

    Article  Google Scholar 

  • Hanson D, Knapp T, Olson E (2005) Enabling high performance in utilities through supply chain management. Retrieved June 10, 2006, from http://www.accenture.com/Global/Services/By_Subject/Supply_Chain_Mgmt/R_and_I/EnablingManagement.htm

  • Hardgrave BC, Waller M, Miller R (2005) Does RFID reduce out of stocks? A preliminary analysis. Information technology research institute, retrieved 15 February 2007 from http://itri.uark.edu/research/default.asp

  • Holmberg S (2000) A system perspective on supply chain measurements. Int J Phys Distrib Logist Manag 30(10):847–868

    Article  Google Scholar 

  • Hou JL, Huang CH (2006) Quantitative performance evaluation of RFID applications in the supply chain of the printing industry. Ind Manag Data Syst 106(1):96–120

    Article  Google Scholar 

  • HP (Hewlett-Packard) (2004) HP open view for the utility industry; business blueprint. Retrieved 5 June 2006, from http://h20229.www2.hp.com/solutions/utility/utility_bb.pdf

  • Kiritsis D, Bufardi A, Xirouchakis P (2003) Research issues on product lifecycle management and information tracking using smart embedded systems. Adv Eng Inform 17:189–202

    Article  Google Scholar 

  • Lambert DM, Pohlen TL (2001) Supply chain metrics. Int J Logist Manag 12(1):1–19

    Article  Google Scholar 

  • Lambert D, Garcia-Dastugue SJ, Croxton KL (2005) An evaluation of process-oriented supply chain management frameworks. J Bus Logist 26(1):25–51

    Google Scholar 

  • Lapide L (2000) True measures of supply chain performance. Supply Chain Manag Rev 4(3):25–28

    Google Scholar 

  • Lee YM, Cheng F, Leung YT (2004) Exploring the impact of RFID on supply chain dynamics, Proceedings of the 2004 winter simulation conference, In: Ingalls RG, Rossetti MD, Smith JS, Peters BA (eds)

  • Lefebvre LA, Lefebvre E, Bendavid Y, Fosso Wamba S, Boeck H (2005) The potential of RFID in warehousing activities in a retail industry supply chain. J Chain Netw Sci 5(2):101–111

    Article  Google Scholar 

  • Li S, Visich JK, Khumawala BM, Zhang C (2006) Radio frequency identification technology: applications, technical challenges and strategies. Sens Rev 26(3):193–202

    Article  Google Scholar 

  • Lockamy A III, McCormack K (2004) Linking SCOR planning practices to supply chain performance an exploratory study. Int Oper Prod Manag 24(12):1192–1218

    Article  Google Scholar 

  • Loebbecke C (2005) RFID Technology and application in the retail supply chain: the early metro group pilot. 18th bled conference on eIntegration in action, Bled, Slovenia, June 6–8

  • Loeh H, Sung G, Katzy B (2005) The CeTIM virtual enterprise lab—a living, distributed, collaboration lab. 11th international conference on concurrent enterprising (ICE 2005) University BW Munich, 20–22 June

  • Markus ML, Christiaanse E (2003) Adoption and impact of collaboration electronic marketplaces. Inf Syst e-Bus Manag 1:1–17

    Article  Google Scholar 

  • Melnyk SA, Stewart DM, Swink M (2004) Metrics and performance measurement in operations management: dealing with the metrics maze. J Oper Manag 22:209–217

    Article  Google Scholar 

  • Neely A, Gregory M, Platts K (1995) Performance measurement system design. Int Operations Prod Manag 15(4):80–116

    Article  Google Scholar 

  • Neely A, Mills J, Platts K, Richards H, Gregory M, Bourne M, Kennerley M (2000) Performance measurement system design: developing and testing a process-based approach. Int Oper Prod Manag 20(10):1119–1145

    Article  Google Scholar 

  • Ngai EWT, Moon KKL, Riggins FJ, Yi CY (2008) RFID research: an academic literature review (1995–2005) and future research directions. Int J Prod Econ 112(2):507–1010

    Article  Google Scholar 

  • Pramataris KC, Doukidis GI, Kourouthanassis P (2005) Towards “Smarter” supply and demand-chain collaboration practices enabled by RFID technology, The Hermes Newsletter, Eltrum, 31 March–April

  • Prater E, Frazier GV, Reyes PM (2005) Future impacts of RFID on e-supply chains in grocery retailing. Supply Chain Manag Int J 10(2):134–142

    Article  Google Scholar 

  • RFID Journal (2002) RFID may reduce electricity theft, August 20, retrieved 7 June 2006, from http://www.rfidjournal.com/article/articleview/56/1/38/

  • RFID Journal (2005) Minnesota utility powers up RFID, news roundup, 15 July, retrieved 20 February 2007 from http://www.rfidjournal.com/article/articleview/1737/1/1/

  • SAP (2005) Strategies for profitable growth in utilities industry, retrieved 15 February 2007 from http://www.sap.com/industries/utilities/pdf/BWP_Strategies.pdf

  • Schwarz LB (2004) The stat of practice in supply chain management: a research perspective, in applications of supply chain management and e-commerce research in industry. In: Akcali E, Geunes J, Pardalos PM, Romeijn HE, Shen ZJ (eds) Kluwer Academic Publishers, Dordrecht

  • Sheffi Y (2004) RFID and the innovation cycle. Int Logist Manag 15(1):1–10

    Article  Google Scholar 

  • Simatupang TM, Sridharan R (2004) Benchmarking supply chain collaboration: an empirical study. Benchmark Int J 11(5):484–503

    Article  Google Scholar 

  • Smith AD (2005) Exploring radio frequency identification technology and its impact on business systems. Inf Manag Comput Secur 13(1):16–28

    Google Scholar 

  • Srivastava B (2004) Radio frequency ID technology: the next revolution in SCM. Bus Horiz 47(6):60–68

    Article  Google Scholar 

  • Stewart G (1997) Supply-chain operations reference model (SCOR): the first cross-industry framework for integrated supply chain management. Logist Inf Manag 10(2):62–67

    Article  Google Scholar 

  • Thiesse F, Michahelles F (2006) An overview of EPC technology. Sens Rev 26(2):101–105

    Article  Google Scholar 

  • Van Hoek RI (1998) Measuring the unmeasurable—measuring and improving performance in the supply chain. Supply Chain Manag Int J 3(4):187–192

    Article  Google Scholar 

  • Wu NC, Nystrom MA, Lin TR, Yu HC (2006) Challenges to global RFID adoption. Technovation 26(12):1317–1323

    Article  Google Scholar 

Download references

Acknowledgment

The authors gratefully acknowledge financial support from SSHRC and FQRSC.

Author information

Authors and Affiliations

  1. Department of Technology Management, ePoly Center of Expertise in Electronic Commerce, École Polytechnique de Montréal, Station Centre-Ville, C.P. 6079, Montreal, QC, H3C 3A7, Canada

    Ygal Bendavid, Élisabeth Lefebvre, Louis A. Lefebvre & Samuel Fosso-Wamba

  2. School of Information Systems & Technology (SISAT), University of Wollongong, Wollongong, Australia

    Samuel Fosso-Wamba

Authors
  1. Ygal Bendavid
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Élisabeth Lefebvre
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Louis A. Lefebvre
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Samuel Fosso-Wamba
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Ygal Bendavid.

Additional information

An earlier version of this paper was published in the proceedings of the 40th Hawaii International Conference on System Sciences (HICSS-40).

Rights and permissions

Reprints and permissions

About this article

Cite this article

Bendavid, Y., Lefebvre, É., Lefebvre, L.A. et al. Key performance indicators for the evaluation of RFID-enabled B-to-B e-commerce applications: the case of a five-layer supply chain. Inf Syst E-Bus Manage 7, 1–20 (2009). https://doi.org/10.1007/s10257-008-0092-2

Download citation

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1007/s10257-008-0092-2

Keywords

Search

Navigation