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Factors influencing adoption of e-payment systems: an empirical study on Iranian customers

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Abstract

Internet technology has influenced the banking systems because of its capability to enhance performance of financial operations. A major concern of Internet banking systems is the customers’ perception of security and trust. This study presents an experimental investigation on important factors influencing trust in e-payments systems in Iran. A set of potentially determinant factors of trust is developed and organized in three major groups: technical and transaction procedures, access to security guidelines, and usability. The direct effect of the factors on perceived trust, along with their indirect effect through perceived security, is evaluated in an empirical study. The data are collected from customers of several Iranian banks. It is found that both perceived security and trust have positive impact on using e-payment systems. The results insist on technical and transaction procedures, and access to security guidelines being the most influential factors on perceived trust of customers. The findings are further compared to outcomes of similar recent studies. The results provide a guideline for decision makers to develop suitable solutions that can encourage the adoption of e-payment systems.

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Authors and Affiliations

  1. Industrial Engineering Department, Tarbiat Modares University, Tehran, Iran

    Maryam Barkhordari & Zahra Nourollah

  2. Computer and IT Engineering Department, Shahrood University of Technology, P. O. Box: 3619995161, Shahrood, Iran

    Hoda Mashayekhi & Mohammad S. Ahangar

  3. Computer Engineering Department, Sharif University of Technology, Tehran, Iran

    Yoosof Mashayekhi

Authors
  1. Maryam Barkhordari
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  2. Zahra Nourollah
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  3. Hoda Mashayekhi
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  4. Yoosof Mashayekhi
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  5. Mohammad S. Ahangar
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Corresponding author

Correspondence to Hoda Mashayekhi.

Appendix: Survey questionnaire

Appendix: Survey questionnaire

See Table 11.

Table 11 Survey items for different factors
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Barkhordari, M., Nourollah, Z., Mashayekhi, H. et al. Factors influencing adoption of e-payment systems: an empirical study on Iranian customers. Inf Syst E-Bus Manage 15, 89–116 (2017). https://doi.org/10.1007/s10257-016-0311-1

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