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A reference requirements set for public service provision enterprise architectures

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Abstract

Electronic Government (eGov) is a political priority worldwide. One of the core objectives of eGov is the online public services provision (PSP). However, many of eGov PSP systems fail in realizing their objectives. Enterprise Architectures (EA) could contribute to overcome some of the relevant obstacles. The objective of this paper is to derive a reference requirements set for eGov PSP that can be used in EA development. Aiming at capitalizing on existing knowledge, we conduct a systematic literature review on eGov PSP systems requirements. This results in identifying a unified requirements set, i.e. 186 requirements, and stakeholders set, i.e. 19 stakeholders, for eGov PSP systems. Based on these findings, we determine 16 overview use cases demonstrating the basic functionality of such systems. Our findings are modeled using ArchiMate 2.0 notation. The identified requirements set can be used by virtually any public organization providing public services for developing its own EA. As a result, it can lead to the reduction of eGov PSP project failures, the decrease of software development costs and the improvement of its effectiveness and quality. Furthermore, it can be used as a basis to develop a complete reference EA for the eGov PSP domain.

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Acknowledgments

The authors would like to thank the editors and the anonymous reviewers for their valuable comments and suggestions that enabled the substantial improvement of this work.

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  1. University of Macedonia, Thessaloniki, Greece

    Efthimios Tambouris, Eleni Kaliva, Michail Liaros & Konstantinos Tarabanis

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  1. Efthimios Tambouris
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  2. Eleni Kaliva
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Correspondence to Efthimios Tambouris.

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Communicated by Dr. Tony Clark, Balbir Barn, Alan Brown, and Florian Matthes.

Appendices

Appendix A: Requirements traceability

The traceability between requirements and surveyed articles are presented in Table 3. The numbering of requirements is the same numbering used in requirements diagrams (Figs. 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17).

Appendix B: Use cases traceability

The traceability between use cases and functional requirements is presented in Table 4. The numbering of requirements and use cases is the same numbering used in Figs. 5, 6, 7, 8 and 18.

Table 4 Use cases traceability matrix
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Tambouris, E., Kaliva, E., Liaros, M. et al. A reference requirements set for public service provision enterprise architectures. Softw Syst Model 13, 991–1013 (2014). https://doi.org/10.1007/s10270-012-0303-7

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