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A continuous interval-valued double hierarchy linguistic GLDS method and its application in performance evaluation of bus companies

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Abstract

The double hierarchy linguistic information is more close to people’s habits of expression and it can describe evaluation information more accurately, so it has been extensively utilized in multi-criteria decision-making (MCDM) problems in recent years. First of all, taking the advantage of the completeness of the double hierarchy linguistic information, this paper proposes the continuous interval-valued double hierarchy linguistic term set. It is vital that it not only can express more complex evaluation information but also can aggregate group opinions by continuous terms. At the same time, the gained and lost dominance score (GLDS) method is a outranking method that has emerged in recent years. It takes the perspective of individuals and groups more comprehensively, making the obtained ranking results more convincing and accurate. Therefore, we construct the GLDS method into the continuous interval-valued double hierarchy linguistic environment (named CIVDHL-GLDS method) based on the above considerations. Public transportation is an important part of urban transportation. A comprehensive and objective description of urban surface bus operation level is conductive to a more objective evaluation of urban traffic level. Afterwards, in order to justify its validity of our method, taking the performance evaluation of four subsidiaries of Chengdu Public Transport Group in Sichuan province as a case study. Finally, Some discussions and comparisons are provided to reveal our proposed method has some innovations and dominance.

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Abbreviations

MCDM:

Multi-criteria decision-making

HFLTS:

Hesitant fuzzy linguistic term set

DHLTS:

Double hierarchy linguistic term set

LTS:

Linguistic term set

DHHFL:

Double hierarchy hesitant fuzzy linguistic

DHHFLTS:

Double hierarchy hesitant fuzzy linguistic term set

CIVDHL:

Continuous interval-valued double hierarchy linguistic

GLDS:

Gained and lost dominance score

GDS:

Gained dominance score

LDS:

Lost dominance score

MULTIMOORA:

Multiobjective optimization by ratio analysis plus the full multiplicative form

ORESTE:

Organísation, rangement et Synthèse de données relarionnelles, in French

TOPSIS:

Technique for order preference by similarity to ideal solution

VIKOR:

VIse Kriterijumska Optimizacija I Kompromisno Resenje

TODIM:

Acronym in Portuguese of Interactive and Multicriteria Decision Making

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Wang, X., Gou, X. & Xu, Z. A continuous interval-valued double hierarchy linguistic GLDS method and its application in performance evaluation of bus companies. Appl Intell 52, 4511–4526 (2022). https://doi.org/10.1007/s10489-021-02581-2

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