Factors influencing the internet resource users satisfaction: An analytical study on omani undergraduate learners

Abstract

The internet resources are one of the important knowledge sharing tools in day–to–day business processes. These internet resources have greater impact on education field too. The learning processes have become comparatively easy due to these electronic resources. The online resources help the students to acquire the required knowledge through self-learning. These resources have become an integral part of the educational system. Some characteristics like easiness, usefulness, reliability, knowledge supports, familiarity and preferences that these electronic resources possess, motivate the users to utilize the full potentials of the technology and increase their satisfaction to greater extend. An analytical study was conducted to find out the influences of the major characteristics of internet resources on Omani learners’ learning processes. In this paper, the influences of the above characteristics on learners’ satisfaction in using these electronic resources in their learning processes have been studied using various statistical analysis such as regression analysis, descriptive analysis and correlation analysis. An impact model has been proposed with respect to Omani learners. The results show that the determinants like easiness, usefulness and knowledge supports have positive impacts on Omani learners’ satisfaction.

Appendix

Questionnaire