Abstract
We developed a data-driven approach for extracting and analyzing the interagent and intergroup collaboration patterns centered on the COLLSTRUC language and its related algorithm. The proposed approach is evaluated by comparing it with existing studies related to collaboration patterns and through an empirical evaluation using Volvo IT event logs.



Similar content being viewed by others
References
Patel, H., Pettitt, M., & Wilson, J. R. (2012). Factors of collaborative working: A framework for a collaboration model. Applied Ergonomics, 43, 1–26.
Cox, T. H., Lobel, S. A., & Mcledd, P. L. (1991). Effects of ethnic group cultural differences on cooperative and competitive behavior on a group task. Academy of Management Journal, 34(4), 827–847.
Dillenbourg, P. (1999). What do you mean by collaborative learning. Collaborative-Learning: Cognitive and Computational Approaches, 1, 1–15.
Wang, X., Schneider, C., & Valacich, J. S. (2015). Enhancing creativity in group collaboration: How performance targets and feedback shape perceptions and idea generation performance. Computers in Human Behavior, 42, 187–195.
De Moor, A. (2006). Community memory activation with collaboration patterns. In Proceedings of the third Prato international community informatics conference (pp. 1–18). Prado, Italy.
Geyer, W., Muller, M. J., Moore, M. T., Wilcox, E., Cheng, L.-T., Brownholtz, B., et al. (2006). Activity explorer: Activity-centric collaboration from research to product. IBM Systems Journal, 45(4), 713–738.
Briggs, R. O., Vreede, G.-J. D., & Nunamaker, J. F., Jr. (2003). Collaboration engineering with ThinkLets to pursue sustained success with group support systems. Journal of Management Information Systems, 19(4), 31–64.
Barros, A., Dumas, M., & ter Hofstede, A. H. (2005). service interaction patterns: Towards a reference framework for service-based business process interconnection. Brisbane, QID: Faculty of IT, Queensland University of Technology.
Wang, W., Yu, S., Bekele, T. M., Kong, X., & Xia, F. (2017). Scientific collaboration patterns vary with scholars’ academic ages. Scientometrics, 112(1), 329–343.
Lonchamp, J. (1998). Process model patterns for collaborative work. In Proceedings of the 15th IFIP world computer Congress-Telecooperation’98. Vienna, Austria.
Van der Aalst, W. M., & ter Hofstede, A. H. (2005). YAWL: Yet another workflow language. Information Systems, 30(4), 245–275.
Van der Aalst, W. M., ter Hofstede, A. H., Kiepuszewski, B., & Barros, A. P. (2003). Workflow patterns. Distributed and Parallel Databases, 14(1), 5–51.
Russell, N., ter Hofstede, A. H., Edmond, D., & van der Aalst, W. M. (2004). Workflow data patterns: Identification, representation and tool support. Brisbane: Queensland University of Technology.
Russell, N., ter Hofstede, A. H., Edmond, D., & van der Aalst, W. M. (2004). Workflow resource patterns. BETA working paper series, WP 127, Eindhoven University of Technology, Eindhoven.
Hackman, J. R., & Morris, C. G. (1975). Group tasks, group interaction process, and group performance effectiveness: A review and proposed integration. Advances in Experimental Social Psychology, 8, 45–99.
Hackman, J. R., Brousseau, K. R., & Weiss, J. A. (1976). The interaction of task design and group performance strategies in determining group effectiveness. Organizational Behavior and Human Performance, 16(2), 350–365.
Fan, S., Li, X., & Zhao, J. L. (2014). Collaboration process pattern approach to improving teamwork performance: A data mining-based methodology. INFORMS Journal on Computing, 29, 438–456.
Lowry, P. B., Nunamaker, J. F., Jr., Curtis, A. M., & Lowry, M. R. (2005). The impact of process structure on novice, internet-based, asynchronous-distributed collaborative writing teams. IEEE Transactions on Professional Communication, 48(4), 341–364.
Briggs, R. O., Reinig, B. A., & de Vreede, G.-J. (2006). Meeting satisfaction for technology-supported groups: An empirical validation of a goal-attainment model. Small Group Research, 37(6), 585–611.
Bos, N., Shami, N. S., Olson, J. S., Cheshin, A., & Nan, N. (2004). In-group/out-group effects in distributed teams: An experimental simulation. In Proceedings of the 2004 ACM conference on computer supported cooperative work (pp. 429–436). Chicago, IL.
Tjosvold, D. (1988). Cooperative and competitive interdependence. Group & Organization Studies, 13(3), 274–289.
Herbsleb, J. D., Mockus, A., Finholt, T. A., & Grinter, R. E. (2000). Distance, dependencies, and delay in a global collaboration. In Proceedings of the 2000 ACM conference on computer supported cooperative work (pp. 319–328). Philadelphia, PA.
Arias, M., & Rojas, E. (2013). Volvo incident and problem management behavior analysis. In Business process intelligence challenge, Santiago, Chile.
McElheran, K. (2015). Do market leaders lead in business process innovation? The case(s) of e-business adoption. Management Science, 61(6), 1197–1216.
Wieder, B., Booth, P., Matolcsy, Z. P., & Ossimitz, M. L. (2006). The impact of ERP systems on firm and business process performance. Journal of Enterprise Information Management, 19(1), 13–29.
Van Dongen, B. F., de Medeiros, A. K. A., Verbeek, H. M. W., Weijters, A. J. M. M., & van der Aalst, W. M. (2005). The ProM framework: A new era in process mining tool support. In G. Ciardo & P. Darondeau (Eds.), International conference on application and theory of petri nets (pp. 444–454). Berlin: Springer.
Kolfschoten, G. L., & De Vreede, G. J. (2014). A design approach for collaboration processes: A multimethod design science study in collaboration engineering. Journal of Management Information Systems, 26(1), 225–256.
De Moor, A. (2009). Collaboration patterns as building blocks for community informatics. In Proceedings of the 6th Prato community informatics research network Conference. Prato, Italy.
Georgakopoulos, D., Hornick, M., & Sheth, A. (1995). An overview of workflow management: From process modeling to workflow automation infrastructure. Distributed and Parallel Databases, 3(2), 119–153.
Briggs, R., de Vreede, G., Nunamaker, J. F., Jr, & Tobey, D. (2001). ThinkLets: Achieving predictable, repeatable patterns of group interaction with group support systems (GSS). In Proceedings of the 34th annual Hawaii international conference on system sciences (HICSS-34) (Vol. 1, p. 1057). IEEE Computer Society.
Faraj, S., Jarvenpaa, S. L., & Majchrzak, A. (2011). Knowledge collaboration in online communities. Organization Science, 22(5), 1224–1239.
Liu, J., & Ram, S. (2011). Who does what: Collaboration patterns in the Wikipedia and their impact on article quality. ACM Transactions on Management Information Systems, 2(2), 11.
Dustdar, S., & Hoffmann, T. (2007). Interaction pattern detection in process oriented information systems. Data & Knowledge Engineering, 62(1), 138–155.
Thiagarajan, R. K., Srivastava, A. K., Pujari, A. K., & Bulusu, V. K. (2002). BPML: A process modeling language for dynamic business models. In Fourth IEEE International workshop on advanced issues of e-commerce and web-based information systems, 2002 (pp. 222–224). IEEE.
Kumar, A., & Yao, W. (2012). Design and management of flexible process variants using templates and rules. Computers in Industry, 63(2), 112–130.
Kumar, A., Yao, W., & Chu, C.-H. (2013). Flexible process compliance with semantic constraints using mixed-integer programming. INFORMS Journal on Computing, 25(3), 543–559.
Kan, S. H. (2002). Metrics and models in software quality engineering. Reading, MA: Addison-Wesley Longman.
Van der Aalst, W. M., & Dustdar, S. (2012). Process mining put into context. IEEE Internet Computing, 16(1), 82–86.
Agrawal, R., & Ramakrishnan, S. (1995). Mining sequential patterns. In P. Yu & A. Chen (Eds.), Proceedings of the 11th international conference on data engineering (pp. 3–14). IEEE Computer Society Press.
Mockus, A., Fielding, R. T., & Herbsleb, J. D. (2002). Two case studies of open source software development: Apache and Mozilla. ACM Transactions on Software Engineering and Methodology, 11(3), 309–346.
Galbraith, J. R. (1977). Organization Design. Reading, MA: Addison Wesley.
Thompson, J. D. (1967). Organizations in action: Social science bases of administrative theory. Piscataway, NJ: Transaction.
Acknowledgements
The work described in this study was partially supported by grants from the National Natural Science Foundation of China (Nos. 71461023, 71573030, 71361017, 71640021).
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
About this article
Cite this article
Wang, S., Chen, K., Liu, Z. et al. A data-driven approach for extracting and analyzing collaboration patterns at the interagent and intergroup levels in business process. Electron Commer Res 19, 451–470 (2019). https://doi.org/10.1007/s10660-018-9307-x
Published:
Issue Date:
DOI: https://doi.org/10.1007/s10660-018-9307-x