Skip to main content
SpringerLink
Log in

Service Science

  • Published:
Journal of Grid Computing Aims and scope Submit manuscript

Abstract

This paper is a first exploration of the relationship between service science and Grid computing. Service science is the study of value co-creation interactions among entities, known as service systems. Within the emerging service science community, service is often defined as the application of competences (resources) for the benefit of another. Grid computing is the study of resource sharing among entities, known as virtual organizations, which solve complex business, societal, scientific, and engineering problems. Within the Grid computing community, service is sometimes defined as protocols plus behavior. Both Grid computing and service science are connecting academic, industry, government, and volunteer sector collaborators on a range of projects including eScience, healthcare, environmental sustainability, and more. This paper compares and contrasts the notions of resource, entity, service, interaction, and success criteria for the two areas of study. In conclusion, new areas for collaborative inquiry are proposed.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Log in via an institution

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Institutional subscriptions

Similar content being viewed by others

References

  1. Anderson, J.C., Narus, J.A., van Rossu, W.: Customer value propositions in business markets. Harvard Bus. Rev. 84, (2006) March 1, 2006.

  2. Chesbrough, H.: Toward a science of services. Harvard Bus. Rev. 83, 16–17 (2005)

    Google Scholar 

  3. Chesbrough, H., Spohrer, J.: A research manifesto for services science. Commun. ACM 49(7), 35–40 (2006) July

    Article  Google Scholar 

  4. Collins, H., Kusch, M.: The shape of actions: what humans and machines can do. MIT, Cambridge, MA (1999)

    Google Scholar 

  5. COSEPUP: Rising above the gathering storm: energizing and employing America for a brighter economic future. NAP, Washington, D.C. (2007)

    Google Scholar 

  6. Foster, I., Kesselman, C., Tuecke, S.: The anatomy of the Grid: enabling scalable virtual organizations. Int. J. Supercomput. Appl. 15(3), (2001)

  7. Hidaka, K.: Trends in services sciences in Japan and abroad. Sci. & Tech. Trends: Q. Rev. 19, 35–47 (2006) April

    Google Scholar 

  8. Lovelock, C., Gummessom, E.: Whither service marketing? In search of a new paradigm and fresh perspectives. J. Serv. Res. 7(1), 20–41 (2004)

    Article  Google Scholar 

  9. Maglio, P.M., Spohrer, J.: SSME. Prod. Oper. Manag., In Press (2006).

  10. Maglio, P.M., Kreulen, J., Srinivasan, S., Spohrer, J.: Service systems, service scientists, SSME, and innovation. Commun. ACM 49(7), 81–85 (2006) July

    Article  Google Scholar 

  11. March, J.G.: Exploration and exploitation in organizational learning. Organ. Sci. 2(1), 71–87 (1991)

    Article  MathSciNet  Google Scholar 

  12. Normann, R.: Reframing Business: When the Map Changes the Landscape. Wiley, Chichester (2001)

    Google Scholar 

  13. Spohrer, J, Riecken, D.: Special issue: services science. Commun. ACM 49(7), 30–87 (2006) July

    Article  Google Scholar 

  14. Spohrer, J, Maglio, P.M., McDavid, D., Cortada, J.: Convergence and coevolution: towards a services science. In: Roco, M.C., Bainbridge, W.S. (eds.) Nanotechnology: Societal Implications: Maximising Benefits for Humanity and Nanotechnology and Society. Springer, New York, NY (2006)

    Google Scholar 

  15. Spohrer, J., Maglio, P.P., Bailey, J., Gruhl, D.: Towards a science of service systems. Computer 40(1), 71–77 (2007)

    Article  Google Scholar 

  16. Spohrer, J., Vargo, S.L., Maglio, P., Caswell, N.: The service system is the basic abstraction of service science. Hawaiian International Conference on Systems Sciences (HICSS) (2008) Jan 7–10

  17. Tapscott, D.: The naked corporation: how the age of transparency will revolutionize business. Free, Washington, D.C. (2003)

    Google Scholar 

  18. Vargo, S.L., Lusch, R.F.: Evolving to a new dominant logic for marketing. J. Mark. 68(1), 1–17 (2004)

    Article  Google Scholar 

  19. Von Mises, L.: Human action: a treatise on economics (Scholars Edition). Ludwig Von Mises Institute, Auburn (1998)

    Google Scholar 

  20. Williamson, O.E.: The Mechanisms of Governance. Oxford University Press, Oxford, UK (1999)

    Google Scholar 

  21. Womack, J.P., Jones, D.T.: Lean solutions: how companies and customers can create value and wealth together. Free, New York (2005)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. IBM Almaden Research Center, 650 Harry Rd, San Jose, CA, 95120, USA

    Jim Spohrer, Laura C. Anderson, Norman J. Pass, Tryg Ager & Daniel Gruhl

Authors
  1. Jim Spohrer
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Laura C. Anderson
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Norman J. Pass
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Tryg Ager
    View author publications

    You can also search for this author in PubMed Google Scholar

  5. Daniel Gruhl
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Laura C. Anderson.

Rights and permissions

Reprints and permissions

About this article

Cite this article

Spohrer, J., Anderson, L.C., Pass, N.J. et al. Service Science. J Grid Computing 6, 313–324 (2008). https://doi.org/10.1007/s10723-007-9096-2

Download citation

  • Received:

  • Accepted:

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1007/s10723-007-9096-2

Keywords

Search

Navigation