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Determinants of relationship quality for IS/IT outsourcing success in public sector

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Abstract

Relationship has become an influential aspect for the success of IS/IT outsourcing projects. Although some studies have explored the issues of IS/IT outsourcing relationship in the past, these studies are limited to the private sectors. Whereas, studies implicate that the issues related to private and public sectors should be addressed differently. Therefore the main purpose of this study is to examine the IS/IT outsourcing relationship in the public sector by determining relationship quality factors. Based on the social exchange and the relational exchange theories a relationship model is proposed and hypotheses are tested. Ninety three IS/IT outsourcing projects in the public sector of Korea are examined and the results indicate that the outsourcing success is greatly determined by relationship quality. This study will serve as useful guidelines in understanding how to develop a successful IS/IT outsourcing relationships for IT practitioners in the public sector and the vendors undertaking those outsourced projects.

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Authors and Affiliations

  1. Global Information and Telecommunication Technology Program, School of Innovation, KAIST (Korean Advanced Institute of Science and Technology), 291 Daehak-ro, Yuseong-gu, Daejeon, 305-701, South Korea

    Bobby Swar

  2. Program in Regional Information, College of Agriculture and Life Sciences, Seoul National University, San 56-1 Sillim-dong, Seoul, 151-742, South Korea

    Junghoon Moon

  3. Department of Management Science, School of Innovation, KAIST (Korean Advanced Institute of Science and Technology), 291 Daehak-ro, Yuseong-gu, Daejeon, 305-701, South Korea

    Junyoung Oh

  4. School of Business, Ajou University, San 5, Woncheon-Dong, Yeongtong-gu, Suwon, 443-749, South Korea

    Cheul Rhee

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  1. Bobby Swar
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Correspondence to Junghoon Moon.

Appendix

Appendix

Table 7  Survey questionnaire items
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Table 8 Item loadings and cross loadings
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Table 9 Common method bias analysis
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Swar, B., Moon, J., Oh, J. et al. Determinants of relationship quality for IS/IT outsourcing success in public sector. Inf Syst Front 14, 457–475 (2012). https://doi.org/10.1007/s10796-010-9292-7

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