Abstract
While much research has been undertaken to examine how technology impacts individuals and groups in organizations, as well as how it impacts organizations in their entirety, attention has not been directed at how technology impacts the relationships between these different levels in an organization—individual, group, and organization-wide. This paper seeks to address this void. Specifically, a grounded theory approach is used to begin development of a theory for how technology impacts these relationships. Based on a semi-structured survey, the resultant model is presented. Eight technology variables are identified in the model as responsible for impacting the relationships between the different levels of an organization. As a first foray into this area, the findings in this paper can serve as the foundation for further theory development and empirical testing.
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Montano, B.R., Dillon, R. The Impact of Technology on Relationships within Organizations. Inf Technol Manage 6, 227–251 (2005). https://doi.org/10.1007/s10799-005-5881-4
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DOI: https://doi.org/10.1007/s10799-005-5881-4