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Towards an evaluation framework for knowledge management systems

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Abstract

In this paper we develop an evaluation framework for Knowledge Management Systems (KMS). The framework builds on the theoretical foundations underlying organizational Knowledge Management (KM) to identify key KM activities and the KMS capabilities required to support each activity. These capabilities are then used to form a benchmark for evaluating KMS. Organizations selecting KMS can use the framework to identify gaps and overlaps in the extent to which the capabilities provided and utilized by their current KMS portfolio meet the KM needs of the organization. Other applications of the framework are also discussed.

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Acknowledgements

This study was supported by grants from the Natural Sciences and Engineering Research Council of Canada and the Social Sciences and Humanities Research Council of Canada. The authors wish to express their thanks to the study organization for their ongoing support and assistance. We also wish to thank the anonymous reviewers for their suggestions and comments.

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Authors and Affiliations

  1. Schulich School of Business, York University, Toronto, Canada

    Dorit Nevo & Brent Furneaux

  2. Sauder School of Business, University of British Columbia, Vancouver, Canada

    Yair Wand

Authors
  1. Dorit Nevo
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  2. Brent Furneaux
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  3. Yair Wand
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Correspondence to Dorit Nevo.

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Nevo, D., Furneaux, B. & Wand, Y. Towards an evaluation framework for knowledge management systems. Inf Technol Manage 9, 233–249 (2008). https://doi.org/10.1007/s10799-007-0023-9

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  • DOI: https://doi.org/10.1007/s10799-007-0023-9

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