Abstract
Both human resources and knowledge are valuable assets for enterprises; therefore, effective management of these assets becomes inevitably critical for business success. While human resource management systems have been a research topic for more than two decades, knowledge management systems applied to human resource management are relatively new to both academia and industry. This study examines the use of knowledge management in a business environment such as human resource management. The evolution of information systems and information processing in the human resource management domain is presented, and a knowledge-based decision support system for human resource management is proposed.




Similar content being viewed by others
References
Aldin L, de Cesare S (2011) A literature review on business process modelling: new frontiers of reusability. Enterp Inf Syst 5(3):359–383
Barney J (1991) Firm resources and sustained competitive advantage. J Manag 17:99–120
Becker B, Huselid M, Ulrich D (2001) The HR scorecard: linking people, Strategy and Performance. Harvard Business School Press, Boston
Bendoly E (2003) Theory and support for process frameworks of knowledge discovery and data mining from ERP systems. Inf Manag 40:639–647
Bostan V, Li L (2003) A decision model for reducing active power losses during electric power dispatching. Comput Oper Res 30:833–849
Cao X, Yang F (2011) Measuring the performance of Internet companies using a two-stage data envelopment analysis model. Enterp Inf Syst 5(2):207–217
Chen X, He Y, Huang H (2011) An approach to automatic development of interlocking logic based on statechart. Enterp Inf Syst 5(3):273–285
Chen Y, Li L (2006) Deriving information from CRM for knowledge management-a note on a commercial bank. Syst Res Behav Sci 23(2):141–146
Chen Z, Xu L (2001) An object-oriented intelligent CAD system for ceramic kiln. Knowl Based Syst 14(5–6):263–270
Chiang D, Lin C, Chen M (2011) The adaptive approach for storage assignment by mining data of warehouse management system for distribution centres. Enterp Inf Syst 5(2):219–234
Culnen M, Markus M (1987) Information technologies. In: Jablin FM, Putman LL, Roberts KH, PORTER LW (eds) History of organizational communication. Sage, Newbury Park, pp 420–443
Curbera F, Duftler M, Khalaf R (2002) Unraveling the web services web: an introduction to SOAP, WSDL, and UDDI. IEEE Internet Computing, 2002–2003/2004, pp 86–93
Davenport T, Prusak L (1998) Working knowledge: how organizations manage what they know. Harvard Business School Press, Boston
Duan L, Street W, Xu E (2011) Healthcare information systems: data mining methods in the creation of a clinical recommender system. Enterp Inf Syst 5(2):169–181
Ergazakis K, Karnezis K, Metaxiotis K, Psarras I (2002) Knowledge management in enterprises: a research agenda, practical aspects of knowledge management. Lecture Notes in Computer Science, vol 2569/2002, pp 37–48
Feng S, Li L, Cen L (2001) An objected-oriented intelligent design tool to aid the design of manufacturing systems. Knowl Based Syst 14(5–6):225–232
Feng S, Li L, Duan Z, Zhang J (2007) Assessing the impacts of south-to-north water transfer project with decision support systems. Decis Support Syst 42(4):1989–2003
Feng S, Xu L (2000) Mathematical modeling of China’s State-owned enterprises’ contract system. Eur J Oper Res 124(2):235–242
Fombrun C, Tichy N, Devanna M (1984) Strategic human resource management. Wiley, New York
Fu C, Zhang G, Yang J, Liu X (2011) Study on the contract characteristics of Internet architecture. Enterp Inf Syst 5(4):495–513
Geng G, Li L (2001) Scheduling railway freight cars. Knowl Based Syst 14(5):289–297
Gong Z, Muyeba M, Guo J (2010) Business information query expansion through semantic network. Enterp Inf Syst 4(1):1–22
Holsapple C, Whinston A (1976) A decision support system for area-wide water quality planning. Socio Econ Plan Sci 10(6):265–273
Huang G, Li L (2008) A mathematical model of infectious diseases. Ann Oper Res 168(1):41–80
Huber G (1990) A Theory of the effects of advanced information technologies on organizational design, intelligence, and decision-making. Acad Manag Rev 15:47–71
Kakousis K, Paspallis N, Papadopoulos G (2010) A survey of software adaptation in mobile and ubiquitous computing. Enterp Inf Syst 4(4):355–389
Krogh G, Ichijo K, Nonaka I (2000) Enabling knowledge creation. Oxford University Press, Oxford
Li H, Li L (1999) Representing diverse mathematical problems using neural networks in hybrid intelligent systems. Expert Syst 16(4):262–272
Li H, Li L, Wang J (2003) Interpolation representation of feedforward neural networks. Math Comput Model 37:829–847
Li H, Li Z, Li L, Hu B (2000) A production rescheduling expert simulation system. Eur J Oper Res 124(2):283–293
Li L (1999) Knowledge-based problem solving: an approach to health assessment. Expert Syst Appl 16(1):33–42
Li L (1999) Proposing an architectural framework of hybrid knowledge-based system for production rescheduling. Expert Syst 16(4):273–279
Li L (2011) Introduction: advances in e-business engineering. Inf Technol Manag 12(2):49–50
Li L, King BE (1999) A healthcare decision model considering the effects of staff cross training. Health Care Manag Sci 2(1):53–61
Li L, Warfield J, Guo S, Guo W, Qi J (2007) Advances in intelligent information processing. Inf Syst 32(7):941–943
Li L, Zhao X (2006) Enhancing competitive edge through knowledge management in implementing ERP systems. Syst Res Behav Sci 23(2):129–140
Li N, Li L (2000) Modeling staffing flexibility: a case of China. Eur J Oper Res 124(2):255–266
Li T, Feng S, Li L (2001) Information visualization for intelligent decision support systems. Knowl Based Syst 14(5–6):259–262
Malone T, Crowston K (1990) What is coordination theory and how can it help design cooperative work system? In: Proceedings of the conference on computer supported cooperative work (CSCW’90). ACM Press, New York, pp 357–370
Nonaka I (1994) A dynamic theory of organizational knowledge creation. Organ Sci 5(1):14–37
Nonaka I, Takeuchi H (1995) The knowledge-creating company. Oxford University Press, New York
Osterman P (1987) Choice of employment systems in internal labor markets. Ind Relat 26:46–67
Pfeffer J (1998) The human equation: building profits by putting people first. Harvard Business School Press, Boston
Piao C, Han X, Wu H (2010) Research on e-commerce transaction networks using multi-agent modelling and open application programming interface. Enterp Inf Syst 4(3):329–353
Powell T, Dent-Micallef A (1997) Information technology as competitive advantage: the role of human, business, and technology resources. Strateg Manag J 18(5):375–405
Power D (2002) Decision support systems: concepts and resources for managers. Greenwood/Quorum Books, Westport
Power D, Sharda R (2007) Model-driven decision support systems: concepts and research directions. Decis Support Syst 43:1044–1061
Qi J, Xu L, Shu H, Li H (2006) Knowledge management in OSS–an enterprise information system for the telecommunications industry. Syst Res Behav Sci 23(2):177–190
Qiu G, Li H, Xu L, Zhang W (2003) A knowledge processing method for intelligent systems based on inclusion degree. Expert Syst 20(4):187–195
Sonnenfeld J, Peiperl M (1988) Staffing policy as a strategic response: a typology of career system. Acad Manag Rev 13:588–600
Sprague R, Carlson E (1982) Building effective decision support systems. Prentice-Hall Inc., Englewood Cliffs 1982
Storey J (1992) Developments in the management of human resources. Blackwell, London
Straus S, Weisband S, Wilson J (1998) Human resource management practices in the networked organization: impacts of electronic communication systems. In: Cooper CL, Rousseau DM (eds) Trends in organizational behavior, vol 5. Wiley, London, pp 127–154
Tan W, Shen W, Xu L, Zhou B, Li L (2008) A business process intelligence system for enterprise process performance management. IEEE Trans Syst Man Cybern Part C Appl Rev 38(6):745–756
Tan W, Xu Y, Xu W, Xu L, Zhao X, Wang L, Fu L (2010) A methodology toward manufacturing grid-based virtual enterprise operation platform. Enterp Inf Syst 4(3):283–309
Ulrich D (1997) HR of the future: conclusions and observations. Hum Resour Manag 36(1):175–179
Ulrich D (2000) From eBusiness to eHR. Hum Resour Plan 23(2):12–21
Wang H (2004) An empirical study on using decision support systems to solve very large choice decision problems. Int J Manag Enterp Dev 1:4
Wang H, Chu PC (2004) The impact of problem size on decision process: an experimental investigation of very large choice problems with support of DSS. Expert Syst 21:2
Wang L, Xu L, Wang X, You W, Tan W (2009) Knowledge portal construction and resources integration for a large scale hydropower dam. Syst Res Behav Sci 26(3):357–366
Wang L, Zeng J, Xu L (2011) A decision support system for substage-zoning filling design of rock-fill based on particle swarm optimization. Inf Technol Manag 12(2):111–119
Wang X, Wang H, Wang H, Zhang L, Cao X (2011) Constructing a decision support system for management of employee turnover risk. Inf Technol Manag 12:187–196
Wang Y, Li H, Warfield J, Xu L (2006) Knowledge management in the ERP era. Syst Res Behav Sci 23(2):125–128
Wetzstein B, Leitner P, Rosenberg F, Dustdar S, Leymann F (2011) Identifying influential factors of business process performance using dependency analysis. Enterp Inf Syst 5(1):79–98
Xu E, Wermus M, Bauman D (2011) Development of an integrated medical supply information system. Enterp Inf Syst 5(3):385–399
Xu L (1992) Systems characteristics in information systems design. Syst Res 9:67–78
Xu L (2006) Advances in intelligent information processing. Expert Syst 23(5):249–250
Xu L (2007) Editorial: inaugural issue. Enterp Inf Syst 1(1):1–2
Xu L (2011) Enterprise systems: state-of-the art and future trends. IEEE Trans Ind Inf 7(4):630–640
Xu L, Li Z, Li S, Tang F (2007) A decision support system for product design in concurrent engineering. Decis Support Syst 42(4):2029–2042
Xu L, Liang N, Gao Q (2001) An integrated knowledge-based system for grasslands ecosystems. Knowl Based Syst 14:271–280
Xu L, Liang N, Gao Q (2008) An integrated approach for agricultural ecosystem management. IEEE Trans Syst Man Cybern Part C Appl Rev 38(4):590–599
Xu L, Wang C, Luo X, Shi Z (2006) Integrating knowledge management and ERP in enterprise information systems. Syst Res Behav Sci 23:147–156
Xu S, Xu L (2011) Management: a scientific discipline for humanity. Inf Technol Manag 12(2):51–54
Xu S, Xu L, Chen X (2003) Determining optimum edible films for kiwifruits using an analytical hierarchy process. Comput Oper Res 30(6):877–886
Yang B, Li L, Xie Q, Xu J (2001) Development of a KBS for managing bank loan risk. Knowl Based Syst 14(5–6):299–302
Yang B, Li L, Ji H, Xu J (2001) An early warning system for loan risk assessment using artificial neural networks. Knowl Based Syst 14(5):303–306
Zhang L, Wang H (2006) Intelligent information processing in human resource management: an implementation case in China. Expert Syst 23(5):356–369
Zhang Y, Li Z, Xu L, Wang J (2011) A new method for automatic synthesis of tolerances for complex assemblies based on polychromatic sets. Enterp Inf Syst 5(3):227–358
Acknowledgments
This work was partially supported by National Natural Science Foundation of China under the Grant 71132008.
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
About this article
Cite this article
Zhang, L., Wang, H., Cao, X. et al. Knowledge management component in managing human resources for enterprises. Inf Technol Manag 13, 341–349 (2012). https://doi.org/10.1007/s10799-012-0127-8
Published:
Issue Date:
DOI: https://doi.org/10.1007/s10799-012-0127-8