Abstract
Owing to the increasing concerns about customer needs in the current competitive market, the identification and incorporation of customer requirements (CRs) into product configuration designs have raised the interest of both researchers and practitioners. Most of the design methodologies focus on explicit technical domains to define CRs into specific design parameters directly. However, the CRs are so complicated that they are usually expressed in vague, ambiguous language containing uncertain information and are not in the form of well-defined specifications of product attributes and components. Kano’s model provides a qualitative way to classify CRs accurately. However, research contributions are seldom found in terms of quantitatively integrating Kano’s model with product designs. This paper identifies a novel approach based on the quantification of Kano’s model for integrating CRs into product engineering characteristics. Kano’s model is quantified by identifying the relationships between the CRs and customer satisfaction to link the requirements mapping phase and product configuration design phase. The quantitative results derived from Kano’s model are formulated as the multi-objective functions in a mixed non-linear programming model to identify the product configuration solution. For illustrative purposes, an example associated with the configuration design of a material-forming configuration production line is presented to demonstrate the capability of the proposed model.
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Adapted from Papinniemi et al. (2014)
Adapted from Wang and Ji (2010)
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Acknowledgements
This research is supported by Grants from the National Natural Science Foundation of China (No. NSFC 71690230/G0103), (No. NSFC 71690235/G0110), (No. NSFC 71501055), (No. NSFC 71601066), and the Fundamental Research Funds for the Central Universities of China (No. JZ2017HGBZ0923).
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Zhao, S., Zhang, Q., Peng, Z. et al. Integrating customer requirements into customized product configuration design based on Kano’s model. J Intell Manuf 31, 597–613 (2020). https://doi.org/10.1007/s10845-019-01467-y
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DOI: https://doi.org/10.1007/s10845-019-01467-y