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Assessing the Relationship between Technology Readiness and Continuance Intention in an E-Appointment System: Relationship Quality as a Mediator

  • Systems-Level Quality Improvement
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Abstract

Numerous types of self-service technologies have prevailed due to innovations in network and information technology. To hospitals, patient intentions to continue to use the e-appointment system are crucial. Previous investigations discussed only the relationships between the technology readiness of users and their continuance intentions, and ignored the most important mediator, relationship quality. This study explored the relationships among technology readiness, relationship quality, and continuance intention. The research results demonstrated that both optimism and innovativeness significantly and positively influenced continuance intention through the mediating effect of relationship quality. However, discomfort and insecurity hid not significantly influence relationship quality or continuance intention. Finally, theoretical contributions, managerial implications and future research directions were discussed.

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Acknowledgements

The authors thank Chien-Yi Li for his contribution to the assistance of data collection. This research is partially supported by Ministry of Science and Technology, Taiwan (103-2410-H-218 -007).

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Authors and Affiliations

  1. Department of Accounting Information, Southern Taiwan University of Science and Technology, No. 1, Nan-Tai Street, Yungkang Dist., Tainan City, 710, Taiwan

    Shih-Chih Chen

  2. Chung Hwa University of Medical Technology, Tainan County, Taiwan, Republic Of China

    Din Jong

  3. Southern Taiwan University of Science and Technology, No. 1, Nan-Tai Street, Yungkang Dist., Tainan City, 710, Taiwan

    Min-Tsai Lai

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  1. Shih-Chih Chen
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Correspondence to Din Jong.

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Chen, SC., Jong, D. & Lai, MT. Assessing the Relationship between Technology Readiness and Continuance Intention in an E-Appointment System: Relationship Quality as a Mediator. J Med Syst 38, 76 (2014). https://doi.org/10.1007/s10916-014-0076-3

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  • DOI: https://doi.org/10.1007/s10916-014-0076-3

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