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Development and User Research of a Smart Bedside Station System toward Patient-Centered Healthcare System

  • Patient Facing Systems
  • Published:
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Abstract

User experience design that reflects real-world application and aims to support suitable service solutions has arisen as one of the current issues in the medical informatics research domain. The Smart Bedside Station (SBS) is a screen that is installed on the bedside for the personal use and provides a variety of convenient services for the patients. Recently, bedside terminal systems have been increasingly adopted in hospitals due to the rapid growth of advanced technology in healthcare at the point of care. We designed user experience (UX) research to derive users’ unmet needs and major functions that are frequently used in the field. To develop the SBS service, a service design methodology, the Double Diamond Design Process Model, was undertaken. The problems or directions of the complex clinical workflow of the hospital, the requirements of stakeholders, and environmental factors were identified through the study. The SBS system services provided to patients were linked to the hospital’s main services or to related electronic medical record (EMR) data. Seven key services were derived from the results of the study. The primary services were as follows: Bedside Check In and Out, Bedside Room Service, Bedside Scheduler, Ready for Rounds, My Medical Chart, Featured Healthcare Content, and Bedside Community. This research developed a patient-centered SBS system with improved UX using service design methodology applied to complex and technical medical services, providing insights to improve the current healthcare system.

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Acknowledgments

This work was supported by the IT R&D program of SNUBH and SKT, and partly supported by the Global Creative Software Program (14-824-10-018, Healthcare SaaS Development for Mid-sized Hospital Information System) funded by the Ministry of Science, ICT and Future Planning (MSIP, Korea).

Conflict of interest

No potential conflicts of interest relevant to this article are reported.

Author information

Authors and Affiliations

  1. Center for Medical Informatics, Seoul National University Bundang Hospital, Seongnam-si, South Korea

    Sooyoung Yoo, Kee-Hyuck Lee, Hyunyoung Baek, Borim Ryu & Hee Hwang

  2. Nursing Department, Seoul National University Bundang Hospital, Seongnam-si, South Korea

    Eunja Chung

  3. Department of Obstetrics and Gynecology, Seoul National University Bundang Hospital, Seongnam-si, South Korea

    Kidong Kim

  4. PXD, Inc., Seoul, South Korea

    Jay Chaeyong Yi

  5. Health Business Office, SK Telecom, Seoul, South Korea

    Soo Beom Park

  6. Center for Medical Informatics, Department of Pediatrics, Seoul National University Bundang Hospital, 166, Gumi-ro, Bundang-gu, Seongnam-si, Korea, 436-707

    Hee Hwang

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  1. Sooyoung Yoo
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  2. Kee-Hyuck Lee
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  3. Hyunyoung Baek
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  4. Borim Ryu
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  5. Eunja Chung
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  7. Jay Chaeyong Yi
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  8. Soo Beom Park
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  9. Hee Hwang
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Corresponding author

Correspondence to Hee Hwang.

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This article is part of the Topical Collection on Patient Facing Systems

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Yoo, S., Lee, KH., Baek, H. et al. Development and User Research of a Smart Bedside Station System toward Patient-Centered Healthcare System. J Med Syst 39, 86 (2015). https://doi.org/10.1007/s10916-015-0273-8

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