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A hybrid approach based on rough-AHP for evaluation in-flight service quality

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Abstract

With the rapid development of civil aviation industry and the continuous improvement in passenger demand, higher requirements have been put forward for safety and comfort in the design process of civil aircraft. In order to develop a special ergonomic simulation experimental system for civil aircraft cabin seats, from the perspective of “human”, this paper comprehensively considers the impact on civil aircraft cabin seats environment on human physiology and psychology, and puts forward an evaluation method of civil aircraft cabin ergonomic simulation experimental system based on passengers’ perception of key design features. Based on the principles of ergonomics, the connection between key design features of seat comfort and the requirements of user preference is comprehensively considered, a simulation experimental system based on comfort evaluation is constructed using subjective and objective evaluation methods. Moreover, according to the experimental requirements of the simulation experimental system and the characteristics of seat structure, an ergonomic simulation experimental system for civil aircraft cabin is developed. The final experimental results prove the practicability and validity of the simulation experiment system designed.

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Acknowledgements

The authors would like to acknowledge the support of the students and staff of the Key Laboratory of Industrial Design and Ergonomics (Ministry of Industry and Information Technology of China) for their assistance in data collection and analysis.

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Authors and Affiliations

  1. School of Art, Taiyuan University of Science and Technology, Tai’yuan, 030024, China

    Jiashuang Fan

  2. Key Laboratory of Industrial Design and Ergonomics, Ministry of Industry and Information Technology, Northwestern Polytechnical University, 770072, Xi’an, China

    Jiashuang Fan, Suihuai Yu, Jianjie Chu, Mingjiu Yu, Hang Zhao & Yuexin Huang

  3. Department of Thoracic Surgery, Tangdu Hospital, the Air Force Medical University, Xi’an, 710038, China

    Daixing Zhong

  4. Department of Cardiology, Tangdu Hospital, the Air Force Medical University, Xi’an, 710038, China

    Yukun Zhang

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  1. Jiashuang Fan
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Correspondence to Jiashuang Fan.

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Jiashuang Fan and Daixing Zhong are co-first authors.

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Fan, J., Zhong, D., Zhang, Y. et al. A hybrid approach based on rough-AHP for evaluation in-flight service quality. Multimed Tools Appl 81, 30797–30819 (2022). https://doi.org/10.1007/s11042-022-12015-x

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  • DOI: https://doi.org/10.1007/s11042-022-12015-x

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