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Influential Factors of Smart Health Users according to Usage Experience and Intention to Use

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Abstract

As the use of smartphones and applications has increased, the use of healthcare applications also has increased. In the burgeoning applications market, research regarding customers’ characteristics is necessary for the development of specific application products or services that fulfill customers’ various needs. This study aimed to analyze the characteristics of and differences in the influential factors of healthcare application use among smartphone users. A survey was conducted in 300 adults from September 16 to October 15, 2011. The research subjects were categorized into three groups, depending on their usage experience and intention to use healthcare applications. We analyzed the characteristics of each group and the differences in influential factors among the groups. The healthcare application users were female, older than 30 years old, and more educated. The current customers had high levels of self-efficacy and innovativeness. Perceived usefulness negatively affected to actual use of healthcare applications, and both perceived ease of use and enjoyment positively influenced on intention to use. Therefore, developers and managers of healthcare applications should consider these characteristics of current and potential customers to improve adoption of healthcare applications.

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Acknowledgments

This work was supported by the National Research Foundation of Korea Grant funded by the Korean Government (NRF-2010-332-B00074).

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Authors and Affiliations

  1. Catholic Institute for Healthcare Management, The Catholic University of Korea, 222 Banpo-daero, Seocho-gu, 137-701, Seoul, Korea

    Bo Ram Wang, Ji-Yun Park & In Young Choi

  2. Industry-Academic Cooperation Foundation, The Catholic University of Korea, 43 Jibong-ro, Wonmi-gu, Bucheon-si, Gyeonggi-do, 420-743, Korea

    Ji-Yun Park

  3. School of Computer Information Engineering, Sangji University, Usan-dong, Wonju-si, Gangwon-do, 220-702, Korea

    Kyungyong Chung

  4. Department of Medical Informatics, The Catholic University of Korea College of Medicine, 222 Banpo-daero, Seocho-gu, 137-701, Seoul, Korea

    In Young Choi

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Wang, B.R., Park, JY., Chung, K. et al. Influential Factors of Smart Health Users according to Usage Experience and Intention to Use. Wireless Pers Commun 79, 2671–2683 (2014). https://doi.org/10.1007/s11277-014-1769-0

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