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Chiu, D.K.W., Hung, P.C.K. & Leung, Hf. Special issue on service intelligence and service science (SISS). SOCA 2, 47–49 (2008). https://doi.org/10.1007/s11761-008-0029-0
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DOI: https://doi.org/10.1007/s11761-008-0029-0