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On business process monitoring using cross-flow coordination

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Abstract

This paper presents an approach for monitoring the execution progress of business processes. The monitoring focuses on the exceptions that could arise during this execution and, hence, could make the processes fail if not handled properly and timely. The approach relies on three flows known as control, communication, and navigation. The control flow connects tasks together with respect to a certain business logic. The communication flow captures the messages exchanged between persons/machines when they perform tasks of processes. Finally, the navigation flow captures the interactions between specialized networks that offer solutions to exceptions. These networks are built upon relations between tasks, between persons, and between machines. The coordination of control, communication, and navigation flows focuses on both the actions that are taken and the messages that are exchanged when handling exceptions. A system demonstrating flow development and coordination is, also, presented in the paper.

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Notes

  1. We suppose that regular insurance is included in any shipping.

  2. Not all tasks are subject to exceptions.

  3. Not all persons/machines raise exceptions.

  4. BP models like in Fig. 1 are converted into statecharts in compliance with our definitions.

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Acknowledgements

This work was partially supported by King Abdulaziz City for Science and Technology (KACST) Project AD-35-20.

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Authors and Affiliations

  1. Zayed University, Dubai, United Arab Emirates

    Zakaria Maamar

  2. Université Lyon 1, Lyon, France

    Noura Faci

  3. ISEP Paris, Paris, France

    Mohamed Sellami

  4. University of Sfax, Sfax, Tunisia

    Khouloud Boukadi & Fadwa Yahya

  5. King Abdulaziz University, Jeddah, Saudi Arabia

    Ahmed Barnawi

  6. University of New South Wales, Sydney, Australia

    Sherif Sakr

  7. King Saud bin Abdulaziz University for Health Sciences, Riyadh, Saudi Arabia

    Sherif Sakr

Authors
  1. Zakaria Maamar
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  2. Noura Faci
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  3. Mohamed Sellami
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  4. Khouloud Boukadi
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  5. Fadwa Yahya
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  6. Ahmed Barnawi
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  7. Sherif Sakr
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Correspondence to Zakaria Maamar.

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Maamar, Z., Faci, N., Sellami, M. et al. On business process monitoring using cross-flow coordination. SOCA 11, 203–215 (2017). https://doi.org/10.1007/s11761-017-0206-0

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  • DOI: https://doi.org/10.1007/s11761-017-0206-0

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