Abstract
Recently, smart glasses have been applied in the field of maintenance, with which a worker goes well during work by contacting a support operator from a remote location. The worker, however, cannot go well if the support operator is not there. To solve the issues, this paper discusses how a work system should be developed by integrating smart glasses with a question-answering module. We design the work knowledge acquired from skilled people and manuals as a workflow for when type of question, rule base for how, goal tree for why, domain ontologies, and its RDF data for what. Workers can receive answers from the question-answering module incorporated with multiple knowledge bases for four types of question. The authors conducted a demonstration experiment and found that workers could perform the work more autonomously by importing the system.
This is a preview of subscription content, log in via an institution to check access.
Similar content being viewed by others
References
OPTiM Corporation. Remote Action[Online]. http://en.optim.co.jp/remote/remoteaction/. Accessed 3 May 2015.
Telepathy Corporation. Telepathy Jumper[Online]. https://telepathywear.com/product/eng/lp/. Accessed 5 May 2015.
Zheng, X. S. et al. (2015). Eye-wearable technology for machine maintenance: Effects of display position and hands-free operation. In CHI’15, Proceeding of the 33rd Annual ACM Conference on Human Factors in Computing Systems (pp. 2115–2134).
Sagawa, H., et al. (2015). Development of remote work support system using augmented reality. IEICE TRANSACTIONS on Information and System (Japanese Edition), J98, 258–268.
Zheng, X. S. et al. (2015). Wearable Solution for Industrial Maintenance. In CHI’15, Proceeding of the 33rd Annual ACM Conference Extended Abstracts on Human Factors in Computing Systems (pp. 311–314).
Bllinghurst M. et al. (2015). Collaboration with wearable computers. In Fundamentals of Wearable Computers and Augmented Reality (pp. 661–680).
Mann, S. (2000). Telepointer: Hands-free completely self contained wearable visual augmenter reality without headwear and without any infrastructural reliance. In ISWC’00, Proceeding of the 4th IEEE International Symposium on Wearable Computers (pp. 177).
Kuzuoka, H. (1992). Spatial workspace collaboration: A shared view video support system for remote collaboration capability. In CHI’92, Proceeding of the SIGCHI Conference on Human Factors in Computing Systems (pp. 533–540).
Aromaa, S. et al. (2016). Use of wearable and augmented reality technologies in industrial maintenance work. In AcademicMindtrek’16, Proceeding of the 20th International Academic Mindtrek Conference (pp. 235–242).
Siewiorek, D. et al. (1998). Adtranz: A Mobile Computing System for Maintenance and Collaboration. In ISWC’98, Proceeding of the 2nd IEEE International Symposium on Wearable Computers.
Marumo, N. et al. (2014). A Knowledge Transfer System Integrating Workflow, a Rule Base and a Goal Tree Based On Domain Ontologies. In KSEM’14, Proceeding of 7th International Conference on Knowledge Science, Engineering and Management (pp. 357–367).
Okabe, M., et al. (2010). Organizational knowledge transfer using ontologies and a rule-based system. IEICE Transactions on Information and Systems, E93.D, 763–773.
Ishikawa, T. et al. (2010). Support for externalization of intelligence skill using ontology and rule-based system. In JCKBSE’10, Proceeding of 9th Joint Conference on Knowledge-Based Software Engineering (pp. 145–159).
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
About this article
Cite this article
Nambu, R., Morita, T. & Yamaguchi, T. Integrating Smart Glasses with Question-Answering Module in Assistant Work Environment. Rev Socionetwork Strat 11, 1–16 (2017). https://doi.org/10.1007/s12626-017-0003-4
Received:
Accepted:
Published:
Issue Date:
DOI: https://doi.org/10.1007/s12626-017-0003-4