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Investigating the role of CSF’s for successful implementation of quality management practices in MSMEs

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Abstract

The purpose of this paper is to develop and propose a structural framework which may help in successful implementation of quality management (QM) practices in micro, small and medium enterprises. Extent review of literature on QM and quality performance in chronological order is carried out to accomplish the objective of this study. A total of 20 critical success factors (CSF) has been identified and a structural framework has been proposed. Further, to support the framework various hypotheses have been formulated and tested. The survey questionnaire was designed and responses from about 215 ISO certified companies have been used for empirical analyses. The data was analyzed using cross-tabulations and Chi square (χ2) test was used to test the stated hypotheses. Further, bivariate Pearson’s (r) coefficient was used to quantify the impact of relationship among CSF’s and QM practices. From the results, the value of χ2 coefficient was found between (121.01 < χ 2 > 267.28), which is statistically significant at (p < 0.001), suggesting that QM practice are not independent of CSF’s. Overall, all identified CSF’s were found statistically positive associated with regards to successful implementation of QM practices and their impact of association were found high as (0.588 < r < 0.828, p < 0.01). Moreover, the top management commitment was perceived as dominant factor for successful implementation of QM practices with higher correlation (r = 0.828, p < 0.01), followed by leadership quality with r = 0.822.

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Acknowledgments

The authors are grateful to two anonymous reviewers for their constructive and very useful comments which helped to improve the presentation of paper considerably.

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Authors and Affiliations

  1. Department of Mechanical Engineering, National Institute of Technology, Hamirpur, Himachal Pradesh, 17705, India

    Manjeet Kharub & Rajiv Kumar Sharma

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  1. Manjeet Kharub
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Correspondence to Manjeet Kharub.

Appendix

Appendix

Please tick on critical success factors which may help MSMEs in adoption of quality management practices on 1–5 scale with 1 = not important, 2 = some-what important, 3 = moderately important, 4 = important, 5 = very important

S. no.

Factors

Sub criterions

1

2

3

4

5

1

Strategic factors

Top-management commitment

     

Quality culture

     

Quality systems

     

Quality awards

     

Continuous improvement and innovation

     

Benchmarking

     

Technical expertise

     

Marketing expertise

     

Financial access

     

2

Tactical factors

Employee encouragement

     

Employee involvement

     

Training and education

     

Teamwork

     

Information and analysis

     

Supplier management

     

Communication

     

3

Operational factors

Product and service design

     

Process management

     

Customer focus

     

Human resource management

     

Industrial relations

     

Employee rewards and incentives

     

4

Tool cum technique

Factor of review current condition

     

Control charts

     

Flow chart

     

Check sheets

     

Route sheets

     

Factor for analysis current condition

     

Histogram

     

Pareto diagram

     

FMEA

     

Cause and effect diagram

     

Acceptance sampling quality circles

     

See Figs. 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21 and 22.

Fig. 3
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Effect of TMC on QMP

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Fig. 4
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Effect of quality culture on QMP

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Fig. 5
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Effect of quality assurance on QMP

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Fig. 6
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Effect of quality system on QMP

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Fig. 7
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Effect of continuous improvement on QMP

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Fig. 8
figure 8

Effect of benchmarking on QMP

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Fig. 9
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Effect of employee involvement on QMP

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Fig. 10
figure 10

Effect of training and education on QMP

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Fig. 11
figure 11

Effect of information and analysis on QMP

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Fig. 12
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Effect of supplier management on QMP

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Fig. 13
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Effect of communication systems on QMP

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Fig. 14
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Effect of leadership quality on QMP

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Fig. 15
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Effect of product and service design on QMP

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Fig. 16
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Effect of process management on QMP

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Fig. 17
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Effect of customer focus on QMP

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Fig. 18
figure 18

Effect of human resource management on QMP

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Fig. 19
figure 19

Effect of reorganizations and incentives design on QMP

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Fig. 20
figure 20

Effect of long vision on QMP

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Fig. 21
figure 21

Effect of uses of factors to review current condition on QMP

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Fig. 22
figure 22

Effect of uses of factors for analysis the current condition on QMP

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Kharub, M., Sharma, R.K. Investigating the role of CSF’s for successful implementation of quality management practices in MSMEs. Int J Syst Assur Eng Manag 7 (Suppl 1), 247–273 (2016). https://doi.org/10.1007/s13198-015-0394-y

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