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Usability evaluation of website using combined weighted method: fuzzy AHP and entropy approach

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Abstract

The usability of the website is a topic of great interest for researchers. The fuzzy MCDM approaches are widely adapted to measure and rank the usability of the website. These measures incorporate human input towards website are subjective in nature. Along with these measures, design dimension and other support features that encourage the user to reach desired information in stipulated time are equally important and should be incorporated in the proposed metric. These functions are objective in nature and hence suitable mathematical model or formulae can be used to evaluate its crisp value. In this paper a novel metric is proposed integrating objective and subjective approach, evaluating usability using fuzzy AHP and entropy method respectively. The proposed metric can be considered more accurate and complete as it includes expert input, experience of end user, design dimension and support features.

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Author information

Authors and Affiliations

  1. Amity School of Engineering and Technology, Amity University Uttar Pradesh, Noida, India

    Renuka Nagpal & Deepti Mehrotra

  2. Guru Jambeshwar University of Science and Technology, Hisar, India

    Pradeep Kr. Bhatia

Authors
  1. Renuka Nagpal
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  2. Deepti Mehrotra
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  3. Pradeep Kr. Bhatia
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Corresponding author

Correspondence to Renuka Nagpal.

Appendix

Appendix

  1. 1.

    Check the availability of the fee structure in the given web site of college.

  2. 2.

    Find the hostel details of the given college.

  3. 3.

    Find the placement details of the given college.

  4. 4.

    Find the details of the placements in regard to students who got placed during campus recruitment process.

  5. 5.

    Find the in-campus services (medical facility, canteen, sports facility) mentioned in the given website of a college.

  6. 6.

    Find the services offered by library in the given website of a college.

  7. 7.

    Find the details of the available departments in the given website of a college.

  8. 8.

    Check the availability of news and events of a college in the given website.

  9. 9.

    Find the details of research and development department in the website of a given college.

  10. 10.

    Check the availability of alumni details in the given website of the college.

  11. 11.

    Check for circular and notices.

  12. 12.

    Are you able to find the “CONTACT US” tab on the home page.

  13. 13.

    Is any “PHOTO GALLERY” available.

  14. 14.

    Information regarding the MOUs and accreditation.

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Nagpal, R., Mehrotra, D. & Bhatia, P.K. Usability evaluation of website using combined weighted method: fuzzy AHP and entropy approach. Int J Syst Assur Eng Manag 7, 408–417 (2016). https://doi.org/10.1007/s13198-016-0462-y

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  • DOI: https://doi.org/10.1007/s13198-016-0462-y

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