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Quality in the present and future decades

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Abstract

Global marketplaces are rapidly expanding, which affects our organisational, human and managerial demands. Quality is the key to competitiveness and has become a fundamental way of managing any business anywhere for market growth and profitability. In this rapidly changing world, we must make accurate judgements and take prompt actions. At the same time, it is a fundamental requirement for us to recognise that there are certain important, underlying constraints that remain essentially the same. Quality is of a more basic and intrinsic character than cost and productivity, and it is closely related with the attractiveness of products and services and our positive satisfaction.

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References

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Authors and Affiliations

  1. Kyoto University, 29 Higashi–-Takagicho, Shimogamo, Sakyo–-ku, 606–-0865, Kyoto, Japan

    Yoshio Kondo

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  1. Yoshio Kondo
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Correspondence to Yoshio Kondo.

Additional information

The basis for this paper was presented at the Developing Work and Quality Improvement Strategies Conference, 19–21 November, 1998 in Brussels, Belgium, and at the International Conference on TQM and Human Factors, 15-17 June, 1999, in Linköping, Sweden.

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Kondo, Y. Quality in the present and future decades. AI & Soc 17, 71–77 (2003). https://doi.org/10.1007/s00146-003-0251-4

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  • DOI: https://doi.org/10.1007/s00146-003-0251-4

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