Abstract
Use of presence and instant messaging (PIM) applications has grown very rapidly recently, not only at home, but also at work. Early studies on the use of PIM applications in the workplace, however, indicate that PIM applications need to be adapted towards the workplace context. In our research, we explore such adaptations, towards place-based presence systems, i.e., presence systems that are not only able to answer people-oriented presence queries such as “Who is online?” next to place-oriented presence queries, such as “Who is near?”. In this article, we describe a design space for place-based presence systems, in which we identify the most important aspects and options that designers of place-based presence systems need to consider. We also report on our exploratory research in this design space, comprising two cycles of designing, implementing and evaluating place-based presence prototypes. We conclude with lessons learned for future research in place-based presence systems.
This is a preview of subscription content, log in via an institution to check access.
Similar content being viewed by others
References
Benford S, Fahlén L (1993) A spatial model of interaction for large virtual environments. In: De Michelis, Simone, Schmidt (eds) ECSCW ’93: proceedings of the third European conference on computer supported cooperative work
Bradner E, Kellogg WA, Erickson T (1999) The adoption and use of ’BABBLE’: a field study of chat in the workplace. In: Bødker, Kyng, K Schmidt (eds) ECSCW ’99: proceedings of the sixth European conference on computer supported cooperative work
Christein H (2002) The virtual presence system. Retrieved 2002 from http://legoland.informatik.uniulm.de/virtual_presence/index.html
Costa AC (2000) A matter of trust. Kurt Lewin Instituut. PhD Thesis, University of Tilburg, Tilburg, The Netherlands
Dix A, Rodden T, Davies N, Trevor J, Friday A, Palfreyman K (2000) Exploiting space and location as a design framework for interactive mobile systems, ACM Trans Comput-Human Interact 7: 285–321 Retrieved from http://doi.acm.org/10.1145/355324.355325
Donath J, Robertson N (1994) The sociable web. In Electronic Proceedings of the second world wide web conference ’94: mosaic and the web. Retrieved from http://archive.ncsa.uiuc.edu/SDG/IT94/Proceedings/CSCW/donath/SociableWeb.html
Erickson T, Kellogg WA (2000) Social translucence: an approach to designing systems that support social processes, ACM Trans Comput-Human Interact 7:59–83 Retrieved from http://doi.acm.org/10.1145/344949.345004
Herbsleb JD, Atkins DL, Boyer DG, Handel M, Finholt TA (2002) Introducing instant messaging and chat into the workplace. In: Terveen, Wixon (eds) Proceedings of the CHI 2002 conference on human factors in computing systems. Retrieved from http://doi.acm.org/10.1145/503376.503408
Isaacs E, Walendowski A, Whittaker S, Schiano DJ, Kamm C (2002) The character, functions and styles of instant messaging in the workplace. In: Neuwirth, Rodden (eds) CSCW2002: proceedings of the ACM 2002 conference on computer supported cooperative work. Retrieved from http://doi.acm.org/10.1145/587078.587081
Jupiter Research (2001) Total time spent using instant messaging jumps 110 percent at work and 48 percent at home versus last year, reports Jupiter Media Metrix, Jupiter Media Metrix Press Releases. Retrieved from http://www.comscore.com/press/displaycontent.asp?press=260 &suffix=htm
Jupiter Research (2002) New instant messaging application poses threat to major services, according to media metrix internet ratings, Jupiter Media Metrix Press Releases. Retrieved from http://www.comscore.com/press/release.asp?press=281
Kruse HCJ, Slagter RJ, Ter Hofte GH (2000) Collaborative component software: the CoCoWare framework and its application (Rep. No. TI/SS/2000/033) Enschede, The Netherlands, Telematica Instituut. Retrieved from https://doc.telin.nl/dscgi/ds.py/ViewProps/File-9506
Lotus Development Corporation (2001) Sametime 2.5 Java toolkit tutorial. Lotus developer domain website. Retrieved from http://doc.notes.net/uafiles.nsf/0568d30ef4fb8f5e85256ac30068777d/$FILE/st25javatktutorial.pdf
Nardi BA, Whittaker S, Bradner E (2000) Interaction and outeraction: instant messaging in action. In Whittaker and Kellogg (eds) CSCW2000: ACM 2000 conference on computer supported cooperative work. Retrieved from http://doi.acm.org/10.1145/358916.358975
Odigo (2002) Odigo: World’s greatest instant messenger. Odigo website [On-line]. Retrieved from http://www.odigo.org/features/windows.html
Osterman M (2004) Osterman research survey results: highlights from a study conducted September 20-October 2, 2004, Retrieved from http://www.ostermanresearch.com/results/surveyresults_0904.htm
Shapiro E (1994) Virtual placesTM : a foundation for human interaction. In Electronic Proceedings of the second world wide web conference ’94: Mosaic and the Web. Retrieved from http://archive.ncsa.uiuc.edu/SDG/IT94/Proceedings/WebProd/shapiro/demo1.html
Shiu E, Lenhart A (2004) How Americans use instant messaging, Washington, D.C., USA, Pew Internet & American Life Project. Retrieved from http://www.pewinternet.org/PPF/r/133/report_display.asp
Sidler G, Scott A, Wolf H (1997) Collaborative browsing in the World Wide Web. In Proceedings of the 8th joint European networking conference. Retrieved from http://www.terena.nl/conf/jenc8/papers/122.ps
Slagter RJ (2004) Dynamic groupware services: modular design of tailorable groupware. Telematica Instituut Fundamental Research Series, vol. 011. Telematica Instituut, Enschede, The Netherlands. Retrieved from https://doc.telin.nl/dscgi/ds.py/ViewProps/File-43678
Tang JC, Yankelovich N, Begole J, Van Kleek M, Li F Bhalodia J (2001) ConNexus to awarenex: extending awareness to mobile users. In: Jacko, Sears (eds) Proceedings of the SIGCHI conference on human factors in computing systems. Retrieved from http://doi.acm.org/10.1145/365024.365105
Van den Eijnden R, Spijkerman R, Meerkerk GJ (2004) Online-communicatie en het psychosociale welbevinden van jongeren. Factsheet. Addiction Research Institute Rotterdam (IVO), Rotterdam, the Netherlands
Wenger E (2001) Supporting communities of practice: a survey of community-oriented technologies. Homepage of Etienne Wenger. Retrieved from http://www.ewenger.com/tech
Whitehead EJ, Goland YY (1999) WebDAV: a network protocol for remote collaborative authoring on the web. In: Bødker, Kyng, Schmidt (eds) ECSCW ’99: Proceedings of the sixth European conference on computer supported cooperative work
Whittaker S, Frohlich D, Daly-Jones O (1994) Informal workplace communication: what is it like and how might we support it?. In: Andelson, Dumais, Olson (eds) Proceedings of the CHI ’94 conference on human factors in computing systems. ACM, New York
Acknowledgements
Thanks go to William van Dieten, Henk Eertink, Marjan Grootveld, Hans C.J. Kruse, Robert Slagter, Martin Snijders, and other members of the GigaCSCW project, to the Distributed Systems group at Ulm University and the members of Inter-Actief for their contributions. This work is sponsored by the Dutch Ministry of Economic Affairs as part of GigaPort (http://www.gigaport.nl) and Freeband Communication (http://www.freeband.nl), by SURFnet and by Cisco Systems.
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
About this article
Cite this article
Hofte, G.H.t., Mulder, I. & Verwijs, C. Close encounters of the virtual kind: a study on place-based presence. AI & Soc 20, 151–168 (2006). https://doi.org/10.1007/s00146-005-0013-6
Received:
Accepted:
Published:
Issue Date:
DOI: https://doi.org/10.1007/s00146-005-0013-6