Abstract
All organisations must be able to answer questions from their respective constituencies. It is not an exaggeration to say that, in this respect, it is a challenge to handle the extremely broad action platform of local government administrations (municipalities). The present paper is a walk-through of questions from the citizens that are managed at Botkyrka municipality, Sweden. It is focussed on the use of an ‘intelligent’ citizen assistant.
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References
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Bjerke, Y., Östberg, O. Tagging municipality FAQs: a quest for interoperability. AI & Soc 23, 433–440 (2009). https://doi.org/10.1007/s00146-006-0065-2
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DOI: https://doi.org/10.1007/s00146-006-0065-2