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Research on vulnerable people and digital inclusion: toward a consolidated taxonomical framework

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Abstract

The COVID-19 pandemic has not only caused a worldwide health crisis, but it has also deepened existing inequalities, and “has exacerbated the vulnerability of the least protected in society” (United Nations, 2020). Nowadays, there are many population groups that would be regarded as vulnerable. In daily life, citizens deal with a wide range of issues—social injustices, social marginalization and lack of impartiality—due to many reasons: culture, class, ethnicity, race, ideology, religion, gender, etc. To respond effectively to this problem—as the United Nations proposes in the goal 10 of the Sustainable Development Goals (SDGs)—we first need to understand and clearly define the phenomenon of vulnerable people, and how digital inclusion could represent an asset to help vulnerable people to bridge inequalities. There is no commonly agreed typology framework, and specific categorization criteria as a basis to assist the further investigation of the area. Our work is focused on filling this gap. In doing so, our contribution is twofold. First, we conduct a systematic review of the literature (N = 331 studies) providing an overview of the overall definitions, trends, patterns, and developments that characterize the research on vulnerable people and digital inclusion. Second, we propose a taxonomy to frame the phenomenon of vulnerable people and digital inclusion. The categorization criteria can promote and support further multidisciplinary research to study and explore the relation existing between vulnerable people and digital inclusion.

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Notes

  1. Given the circumstances, the United Nations 2030 Sustainable Development Goals become more urgent now than ever before, to understand how to address the global challenges we are currently facing. In this regard, the 17 goals proposed by the United Nations seek to develop more sustainable societies that contribute to a better world. Specifically, Goal 10 is particularly connected with the aims of this study, since both are focused on reducing inequalities. Further information about Goal 10 is available at https://bit.ly/3aJUICJ.

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Due to the limited space, we have just included the publications of the most prolific scholars of the N=331 publications (see Table 1) annotating all of them with a*

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  1. Universidad Loyola Andalucía, Av. De las Universidades, s/n - Dos Hermanas, 41704, Sevilla, Spain

    Marta Pérez-Escolar

  2. Universitat Politècnica de València, Camino de Vera, s/n, 46022, Valencia, Spain

    Fernando Canet

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Pérez-Escolar, M., Canet, F. Research on vulnerable people and digital inclusion: toward a consolidated taxonomical framework. Univ Access Inf Soc 22, 1059–1072 (2023). https://doi.org/10.1007/s10209-022-00867-x

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